Body & Paint - Floor Controller Supervisor at CFAO Motors Kenya limited (Formerly Toyota Kenya)

Job Ref: MN 7285

Job Purpose

The job holder is responsible for the coordination of the workshop operations and effectively guides and supervises workshop staff in order to ensure achievement of workshop targets.

Floor Controller Supervisor Job Responsibilities

Managerial Responsibilities

• Supervise the workshop staff to minimize repeat jobs and ensure conformity to the Toyota standards in delivery of quality service
• Manage and allocate workshop sub-let jobs to ensure quality standards and timely completion of assignments
• Supervise effective utilization of technicians on use of SST’s lifts and any other workshop equipment to enhance safety at the workplace

Operational Responsibilities

• Monitor the time spent by technicians on all repair jobs to ensure the preparation of timely and accurate reports on technician productivity, efficiency and labour utilization
• Make follow up on availability of spare parts or equipment for the technicians to ensure smooth work flow and few disruptions
• Conduct accident vehicle assessment to ensure accuracy in repair quotation
• Conduct quality checks before taking the job to the next stage as part of the company’s policy in delivering quality services to customers
• Address, resolve and follow-up on all customer complaints in the workshop area in a timely manner to enhance customer satisfaction and retention
• Assist in the sourcing of local suppliers for workshop consumables as well as in the determination of appropriate stock levels to ensure availability of optimum stock levels of quality materials
• Raise supplementary reports to assist identify challenges in the delivery of quality and timely services

Qualifications for the Floor Controller Supervisor Job

• Degree in Mechanical Engineering from a recognized institution
• 5 years relevant working experience in a similar role from an organization of similar size in operations