Business Operations Manager at Humanitarian Leadership Academy

Job Description

We’re looking for a highly output orientated communicator and networker to join us as Business Operations Manager to enable, provide support for, and hold other staff accountable for the development and delivery of the core services and products of the Academy. This includes ensuring that Academy policies, procedures and minimum standards are adhered to and applied fairly at all times in relation to all business services.

The Role

In this pivotal role, you will lead the Business Operation functions in the East Africa Academy Centre across multiple locations in East Africa, ensuring provision of quality support to operations in all countries where the Academy’s work is being implemented. The role will include ensuring that the planning processes take into account the centre’s strategy (and more widely, that of the organisation as a whole), and that the Academy’s impact is constantly being monitored; ensuring the Centre has the systems, resources, and processes needed to effectively deliver quality learning solutions; organising and overseeing the day to day operations of the Centre.

The Person

To be successful, you’ll be fluent in English with the right to work in Nairobi. You may also need to be willing to travel within the region for short periods of time. With at least eight years of professional experience of service delivery and program or project management support in the development work and/or commercial sector, you will have robust knowledge and understanding of the challenges of business operations in the humanitarian sector. This includes strong financial management aptitude and significant experience and knowledge of budget and financial controls. You will also have experience of managing grants from institutional donors, and a solid working knowledge and experience of dealing with operations, vendor management, and contracting.