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I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.
Job description
REF: CCM/11/2017- CONTACT CENTRE MANAGER
I&M bank is seeking to recruit a competent and highly motivated individual for the following position in Customer Service Delivery Department:
REF: CCM/11/2017- CONTACT CENTRE MANAGER
Job Summary:
The job holder will be responsible for planning and implementing contact center strategies and operations; improving systems and processes and effectively managing staff within the Contact Centre unit with an aim of achieving top of the notch customer experiences.
Key Responsibilities:
The Incumbent will report to the Senior Manager-Customer Service Delivery and will be responsible for:
Minimum Requirements:
If you believe you meet the above requirements, please send your application together with a comprehensive curriculum vitae indicating your qualifications, present position, contact and names of three referees. Your application should reach the below address on or before 7th December, 2017. Please quote reference number followed by the position applied for in the application
If you believe you meet the above requirements, please send your application together with a comprehensive curriculum vitae indicating your qualifications, present position, contact and names of three referees. Your application should reach the below address on or before 7th December, 2017.
The General Manager Human Resources
I&M Bank Limited
I & M Tower, Kenyatta Avenue
P.O Box 30238 – 00100, Nairobi
Or email: recruit@imbank.co.ke
Please quote reference number followed by the position applied for in the application
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