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I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.
REF: OCSABC/1/2018– OFFICER, ICT CHANNEL SUPPORT (ABC)
JOB SUMMARY:
The incumbent will be responsible for providing Level 1/2 (L1/L2) Technical & Functional Support of Channel Applications and ensuring proper closure & resolution of issues (Which entails proper call logging, escalation & follow through to completion) on these systems within the defined Service Level Agreements. Making recommendations of procedure modifications or improvements that would aid in the flow of business operations.
KEY RESPONSIBILITIES:
The incumbent will report to the Manager,ICT Channel Support and will be responsible for:
QUALIFICATIONS AND COMPETENCIES
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