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Samasource was founded in 2008 in order to lift people out of poverty by connecting them to dignified digital work. Since then, we've employed more than 8,000 people in Kenya, Uganda, India, and Haiti. Samasource was born out of the belief that talent is equally distributed, but opportunity is not. ​​ We help...
About the job
The Quality Assurance (QA) Supervisor is a key member of the Training & Quality Assurance department, with a focus on quality, adherence, process and workflow audits and improvements. Reporting to the Quality Assurance & Training Manager, the QA supervisor is responsible for the day to day supervision, mentoring and coaching of the QA Analysts, monitoring and evaluating all assigned accounts individuals, teams, and account(s) quality performance and designing frameworks to address any identified gaps. The QA Supervisor is also responsible for managing, understanding and integrating the data accumulated through transactional audits in order to identify critical trends and make relevant, timely recommendations to QA management, Training leadership and applicable business units. The QA Supervisor will also be a key point of contact with clients and/or projects manager with respect to accounts related QA issues. As a point of contact with clients and PMs, it is critical that the QA Supervisor builds and maintains effective relationships and develops a deep understanding of the assigned accounts and overall business needs and objectives.
Responsibilities
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