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Samasource was founded in 2008 in order to lift people out of poverty by connecting them to dignified digital work. Since then, we've employed more than 8,000 people in Kenya, Uganda, India, and Haiti. Samasource was born out of the belief that talent is equally distributed, but opportunity is not. ​​ We help...
Job Description
The Samasource Quality Analyst is responsible for analyzing the levels of quality of work in the different Samasource work streams, measuring compliance against set standards and recommending actions to be taken to improve quality based on assessment findings.
The Quality Analyst will assess agents transactions and advice on required measures to improve quality, compile and send reports to the Training & Quality Manager and to other relevant stakeholders. This role ensures that each work stream is consistently delivering high standard work.
Responsibilities
Qualifications Required
A degree or diploma in a business related field.
Skills Required
Experience Required
Applications close on 14th March 2018. Only shortlisted candidates will be contacted.
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