Account Manager at Gap Marketing

Department: Client Service

Job Title Reports To: Managing Director

Main Purpose of the Job: To drive the company’s growth in business volume and profitability

Principal Responsibilities

• Maintaining and nurturing client relationships.
• Managing and promoting delivery to client expectations
• Achieving set business targets in both volume and profitability through growing billings from existing clients and recruiting new ones
• Accountable for creation and integrity of proposal and pitch through working with agency colleagues in developing suitable proposals that adequately answers clients’ briefs and optimizes the agency’s competitiveness in pitches
• Clearly and accurately writing reports, presentations and proposal documents.
• Developing content and delivering training to project staff in line with client initiatives and internal requirements
• Ensuring that timely client feedback is obtained for all projects through the established client satisfaction survey method

Person Specification

Education Qualification and Training

• Bachelor’s Degree in social sciences
• Professional qualification in marketing, preferably CIM
• Proficiency in computers

Knowledge and Skills

• Ability to advise the client and solve problems
• Strong proposal and presentation writing skills
• Excellent project management skills
• Excellent communication and social skills
• Demonstrated excellent client relationships development skills

Experience

• Experience with project execution and planning with agency
• 5 years’ experience in client service management
• Proven 3 years’ experience in business development and prospecting