Territory Account Manager - Sme, Soho and Regional Sales (Rift Region) at Safaricom Kenya

Department Description

We are pleased to announce the following vacancy in the SME, SoHo and Regional sales section of the Large Enterprise and Public Department within the Enterprise Business Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Brief Description

Reporting to the Regional Manager - Rift, the role holder will meet overall NPS, revenue and acquisition targets for the assigned territory and work with Safaricom Business Partners to retain, develop, manage and expand the customer base and grow revenues.

Detailed Description (Key Accountabilities) 

• Development of plans to achieve set billed revenue targets in the territory; 
• Increase product and Business solutions penetration through cross sell to named accounts, in assigned territory;
• Ensure revenue growth by growing ARPA in the accounts through up sell;
• Achieve the set NPS targets for the Accounts in the territory;
• Ensure achievement of set churn targets for assigned accounts ;
• Develop strong relationships with customers at CxO to maintain ongoing revenue stream; 
• Ensure all accounts are managed through well thought out Account Development Plans;
• Monitor and supervise  partner sales teams’ to achieve their assigned targets and ensure they have healthy sales pipelines to achieve the revenue targets;
• Performance review with assigned Partner sales teams within the assigned territory and documentation of the same;
• Maintain timely and 100% accurate territory reports on Partner sales teams review, competitor intelligence, Sales performance and all information relevant to the assigned territory.

Job Requirements 

• Must have at least 3 years, preferably within the Enterprise IT or Telecoms/ communications sector;
• Minimum 3 years sales management experience in a B2B/B2G environment in the target regions;
• Minimum 2 years’ experience managing dealer channels in the target region;
• Minimum 3 years ’experience in selling to the SME market and large organizations and/or managing complex sales.
• Honors degree in Business Administration/Bachelor of Commerce degree from a recognized university;
• Must have atleast 3 years’ experience in managing dealers or an indirect channel preferably in FMCG;
• Solid understanding of the Enterprise market, trends and technology as well as sound knowledge of the Rift region market;
• Experience in managing indirect channel in a telecoms environment is an added advantage;
• Strong business Acumen;
• Team player with pleasant outgoing personality & resilience;
• Good communication and interpersonal skills;
• Proactive, confident, energetic & with ability to work under pressure. 

Additional Details 

• As part of the evaluation process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews/assessments.
• An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
• Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
• Clearance certificate from a reputable Credit Reference Bureau (CRB).
• University Degree Certificate/ Letter of completion from University in case you have not received your degree certificate.
• National ID/Passport.