IT Business Partner & Technology Analyst at Unilever

Job description

Main job purpose

The main purpose of the IT Business Partner & Technology Analyst role is to act as a representative for the whole of IT, including the IT Service lines, Global functional Business partnering and Innovation, with the geography business teams.

Job Summary

• Engage with business teams within his/her area of responsibility to communicate and scope the IT plan aligned with overall IT plan
• Undertake activation activities for Global IT Innovation & Service Line activation programs as required by IT Manager
• Undertake the relevant project execution and management activities to support Local Growth Programs working with Service Lines in the delivery of these projects
• Work with Global Innovation to provide necessary integration activities with applications to support Global innovation programs
• Undertake the necessary project management and application development activities for L&H Innovation projects within scope responsibilities
• Effectively work with and manage vendors in delivery of application management of Applications
• Undertake necessary activities to ensure achievement of applications improvement plans within area of responsibility.
• Ensure high level understanding off overall system architecture well understood and documented.
• Support the IT Manager to ensure effective delivery of day to day IT operations, ensuring that IT services delivered are as per business requirements
• Input to review of Global services within area of responsibility and help develop action plans for these and track achievement of action plans within area of responsibility
• Inputs to and helps define Geography demand for Services and communicates these to Service Lines
• Work with Global & Local vendors in delivery of Global services where appropriate
• Manage the delivery of out-of-scope activities and maintenance of out-of-scope infrastructure as appropriate within scope of responsibilities
• Assist with communication and coordination of status of Urgent Incidents within the Geography and understanding impact to support resolution of these incidents
• Participate in problem management activities within area of responsibility as required to support Service Line/Operations teams in resolving problems
• Work with business teams to ensure that the benefits of the existing services and new/updated services within area of responsibility are achieved
• Assist with input of cost drivers to budget process including assisting in IT hardware and software requirement planning and budgeting
• Supports hardware and software asset management activities as appropriate within area of responsibility within scope of responsibility
• Work with country manager to ensure input of key PMO activities for projects such as project status and clarity processes occur on time

Key Requirements

• Bachelor’s degree in IT or a related field
• 3 years minimum relevant working experience as an IT Analyst in an FMCG environment.
• Desirable experience in Project Management, SAP ERP support Networking and cloud server support, senior stakeholder engagement and partnering
• ITIL certification
• Data analytics and/or Project management certification
• Power BI and/or Tableau reporting competence
• Client focused, and support orientated
• A logical and systematic approach to problem resolution across a broad spectrum of technologies
• Communication and interpersonal skills, both written and verbal
• Analytical decision-making skills