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Internet Solutions is a South African company which was founded in 1993. It is an Internet Protocol communications service provider on the African continent which is 100 percent owned by Dimension Data
JOB SUMMARY:
Reporting to the contact Centre Manager, The Contact Center Team Leader will provide quality and efficient Client Experience (CX) to Clients through the daily management of the Crew to ensure that they meet the Service Level and perform their duties according to laid down procedures and processes. The TL will ensure that service levels are achieved in line with the set targets and that Clients expectations are met. S/he will build services relationship with Clients and conduct service reviews for partner and key clients.
MAIN DUTIES AND RESPONSIBILITIES:
QUALIFICATIONS, SKILLS AND EXPERIENCE:
Proven expertise in:
JOB SPECIFIC REQUIREMENTS
Job Knowledge:
PERSONAL ATTRIBUTES:
If your background and competence meet the above requirements and you are self-driven, proactive, results oriented person, please send your application letter, CV and relevant testimonials to The Human Resources Manager through careers@is.co.ke quoting the job reference number.
To be received not later than close of business 18th April 2019.
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