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BIC products provide easy answers for everyday needs. In creating its first product, the BIC Cristal ballpoint pen, BIC chose to go straight to what’s essential: create something for everyone to use that is simple, yet reliable, and provides a solution for something that we all do.
Job Description
We believe that the way we reach our customers is as important as the product we choose to sell, and following this mission, the required position will be responsible for the Order Management process in East Africa, from order collection to order delivery and returns, to ensure optimal service level and customer satisfaction. Working in close collaboration with the East Africa Supply Chain Manager, Sales department, Customers and various different stakeholders, the East Africa Customer Service Manager will be responsible for driving outstanding customer satisfaction at optimal costs, being the main link between the customer and the company, in order to respond to the business needs. The position will also be responsible for the engagement, development and growth of its direct reports.
Being East Africa a new subsidiary, there will be an initial phase of development and implementation that will later leave room for the daily operation:
Development & Implementation:
Operation:
Key Performance Indicators
Main figures
Main KPI
Qualifications
Simple Criteria
Complex Criteria
Leadership Criteria and other soft skills:
Additional Information
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