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Bharti Airtel Limited is an Indian global telecommunications services company based in New Delhi, India. It operates in 18 countries across South Asia, Africa, and the Channel Islands.
JOB PURPOSE
The Customers Experience Application Expert will be responsible for maintaining and supporting all customers support business applications, tools and utilities to support Airtel Africa IT business. The role is about managing business needs and requirements and the mapping to capabilities within the CX Business domain. This is an expert role with the responsibility for leading and mentoring a team of other experts of OpCOs/Partner to ensure those teams deliver results expected to Airtel IT.
The Customer Experience Application Expert will work closely with OpCOs/Partner and HQ-IT in Airtel Africa performing the necessary leadership, analysis and design tasks related to the delivery of projects in respective domain relevant to Airtel IT transformation programs.
The Customers Experience Application Expert will be reporting to Head of Customer Support Applications, Airtel Africa
RESPONSIBILITIES AND ACCOUNTABILITIES
The Customers Experience Application Expert is responsible for
COMPETENCIES
The Customers Experience Application Expert must:
QUALIFICATIONS AND EXPERIENCE
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