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d.light is a global leader and pioneer in delivering affordable solar-powered solutions designed for the two billion people in the developing world without access to reliable energy. d.light provides distributed solar energy solutions for households and small businesses that are transforming the way people all over the world use and pay for energy. Through f...
Job Summary
The job holder will develop and implement a process that will identify and develop capability of d.light service centers and partners who will then deliver exceptional after-sales technical support for d.light products.
Job Description
Direct Reporting to: Customer Experience Manager, Kenya
Direct Reportees: Service Center Managers
Position Description
The job holder will develop an evaluation framework & work with regional service center managers to assess the effectiveness of the after sales model in the country.
The Service Centers will offer after-sales technical support (such as Customer education, Warranty inspection, product replacement, Product repair – level 1,2 & 3, replacement stock management & Service tracking through accurate data entry in d.light atlas system).
R&Rs
KPIs
Desired Skills and Experience
Candidates who meet the requirements should submit their CV and cover letter to: recruitment.kenya@dlight.com before 12th November 2019.
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