Administration and Bookings Assistant at Summit Recruitment and Search

Responsibilities:

• Oversee the efficient functioning of booking operations, including maintaining booking databases, confirming availabilities, and coordinating with guests and property owners.
• Regularly update property information, rates, and facilities on the company website to ensure accuracy and relevance for potential guests.
• Respond promptly and professionally to booking inquiries via email and telephone, providing detailed information and assistance to potential guests.
• Generate and send invoices to guests and properties, tracking payments and following up on outstanding balances to ensure timely transactions.
• Collaborate with the Reservations Team, Accountant, and Managing Director to support various administrative tasks and ensure smooth operations across departments.
• Facilitate guest experiences by arranging third-party services such as flights, transfers, and excursions, catering to their individual needs and preferences.
• Collect and circulate guest feedback to relevant stakeholders, fostering continuous improvement in service delivery and guest satisfaction.

Qualifications:

• A degree in Business Administration, Tourism Management, or a related field is preferred.
• Minimum of 2 years of experience in a similar role.
• Demonstrated ability to maintain accuracy and precision in administrative tasks, with a keen eye for detail to ensure the smooth execution of bookings and financial transactions.
• Exceptional verbal and written communication skills, with the ability to interact professionally and effectively with colleagues, suppliers, guests, and property owners/managers.
• Strong interpersonal skills and a collaborative mindset, capable of working cohesively as part of a small and busy team to achieve common goals.
• Flexible and adaptable approach to work, with the capacity to multitask and prioritize tasks in a dynamic and fast-paced environment.
• Familiarity with high-end travel and tourism in East Africa, including an understanding of the region’s attractions, accommodations, and customer preferences.
• Basic knowledge of financial, sales, and marketing aspects of the travel and tourism business, including invoicing procedures, payment tracking, and financial reporting.