Analyst, Business Technology at Center For Reproductive Rights

Primary Responsibilities:

• Supports requirements gathering, requirements documentation, planning, budgeting, priorities and timelines, and governance for Office 365 activities.
• Supports the maintenance of the Microsoft Office 365 environment
• Works with other functional groups to develop the strategies and guidelines for Office 365 feature implementation to meet the current and future needs of the business.
• Serves as a technology and business enablement advocate to advise and direct the best practice methods in how to utilize Office 365.
• Serves as an advocate for the entire suite of Office 365 and promote its capabilities to provide business solutions.
• Provides regular communications company-wide on upcoming Office 365 features, products, changes, and usage tips.
• Provides expert guidance to management, ensuring the Office 365 solution strategy is optimally aligned with business strategy.
• Facilitates communications and interactions between functional groups, team members, strategic partners, and vendors.
• Ensures overall Office 365 program effectiveness objectives are being meet, and proactively look for opportunities to adjust program practices to ensure program assets (people, tools, etc.) are optimized.
• Maintains current knowledge of industry trends, concepts, practices, and procedures for effective infrastructure operations.
• Evaluates technologies and services to determine if they could provide value to the organization.
• Ensures projects are completed within budget, scope, and schedule.

Qualifications:

• Bachelor’s Degree in Information Science, Business Management, or a related field
• Solid understanding of Cloud architectures, including Azure with extensive experience as a Business Analyst of Two (2) or more years in leading and managing technology infrastructure, security, or operations in a busy fast paced, deadline drive organisation. Experience in a non-profit setting will be added advantage.
• Experience in a non-profit setting will be added advantage.
• Demonstrable ability to gather and document data and information as per requirements /standard operating procedures.
• Demonstrated ability to deliver technology solutions that are aligned to business needs and ability to innovate and create bespoke operational systems as and when required.
• Strong understanding and advanced knowledge of Microsoft Office 365 implementations. Experience developing Office 365 project documentation.
• Experience leading technology projects and supporting support documentation.
• Experience developing and delivering training courses and materials.
• Live the values of The Centre for Reproductive Rights. Strong commitment to the Center's mission, purpose, and values.
• Proven analytical and problem-solving skills, oral and written communication skills, and ability to direct simultaneously multiple priorities Proven analytical and problem-solving skills, oral and written communication skills, and ability to direct simultaneously multiple priorities Proven analytical and problem-solving skills, oral and written communication skills, and ability to Experience working in cross-functional team settings, and contributing to the development and implementation of systems and processes to increase effectiveness and efficiency
• Excellent communication, interpersonal and diplomacy skills, including the ability to generate respect and trust from colleagues and external contacts
• Solid organizational skills, including the ability to be productive under pressure in a fast-paced team environment, and to tackle urgent and complex problems with a collaborative, creative and strategic approach
• Attention to Detail: Ability to track many moving pieces and manage complex projects (maintaining attention to detail while keeping the big picture in mind
• Excellent time management skills and the ability to prioritize competing deadlines, including both short and long-term projects across departments and time zones
• Demonstrate strong individual leadership skills - ability to influence others; team oriented; service oriented.

Critical Competencies:

• Strategic thinking: Applies big-picture thinking while also focusing on the details of implementation.
• Decisiveness: Consistently makes sound decisions in a timely manner supportive of the Center's mission, core values, and strategic objectives. Blends vision and judgment.
• Collaboration: Brings a track record of working effectively with various and diverse individuals and groups, and a willingness to actively listen and invite different views and opinions across all levels of the institution to build alignment in support of a common goal.
• Receives and Provides Direct Feedback: Actively gives and requests feedback to and from peers, supervisors and direct reports (if applicable) about work products, behaviors, values, style and approaches with a view on how this impacts self, other individuals and teams.
• Transparency: Consistently applies openness and honesty in communicating decisions and plans to team members.
• Commitment to learn: Applies a growth mentality to their own and their team’s (if applicable) development. Promotes a culture of learning by modeling inquisitiveness and an openness to viewing mistakes as an opportunity to learn and improve.
• Passion for Coaching, and Mentoring Staff: Empowers and motivates employees and creates opportunities for learning, development, and leadership, with a focus on harnessing skills for the future development of team members. (if applicable)
• Accountability: Follows through on each commitment made to individual contributors, teams and partners and proactively informs others of any delays that occur along the way. Holds team members accountable.
• Integrity: Possesses impeccable integrity and personal and professional values that are consistent with the Center’s high standards and mission.
• Empathy: Serves as an empathetic, approachable leader who engenders trust and confidence. (if applicable)
• Adaptability/Flexibility: Demonstrates comfort with ambiguity and calculated risk.