Openings at Center For Reproductive Rights

The Role:  The Associate Director of Global Operations Services supports the delivery, management, and improvement of operations services including, office operations, facility management, events management, travel, and physical safety for the Center’s global operations. In addition, this role augments and collaborates with office teams, operations teams, and supports the maintenance, improvement, enhancement, and optimization of office operations, facility management, travel, and physical security. This role will also lead, conduct, or manage operations audits.  The Manager of Global Operations Services will support the global operations team.

Primary Responsibilities: 

Global Operations Transformation

• Creates a community of practice across all Center’s offices to share best practices, build skills and create learning or career opportunities for office Operations staff.
• Creates efficiencies in operations by co-creating systems that empower the offices in support of our global operating model.
• Leads and supports the discovery of process insights and the deployment of process improvement across all operations services.
• Fosters and strengthens communication and dialogue with and among office management and operations teams.
• Is sensitive to and supportive of the unique context of each region.
• Build institutional trust among all operations stakeholders and teams.

Office Operations

• Supports the development and enhancement of Center’s office operations’ policies and procedures to improve operations including global office management, security, travel, procurement, and operational logistics.
• Develops and implements solutions to solve office operations’ business challenges.
• Provides technical or professional advice and knowledge for global office operations.
• Provides support for procurement of goods and services and negotiation of contracts and the management of major vendor relations.
• Supports the development and delivery of relevant training on office operations including office management, security, events management, travel, and operational logistics.
• Support the review and approval of contract and agreements for vendors and suppliers.

Facilities Management

• Provides office and facilities services, ensuring a balance between departmental and organizational needs.
• Supports the management of insurance, administrative services, leases, and facilities management, including capital project planning and office plans.
• Manages maintenance and professional services including capital project planning and office plans, security, supplies, and equipment.
• Provides leadership and mentorship to office and operations teams on facilities management to create a culture of continuous learning.
• Supports the development and delivery of relevant training on facilities management.
• Supports knowledge, document, and digital asset management for relevant information.

Safety

• Supports the development and implementation of approved security, and safety procedures, protocols, policies, and manuals for emergency management, emergency notification, and safety for all Center staff.
• Supports the Center’s security risk initiative and refines the Center’s physical and travel security policies as needed.
• Supports the execution of security risks assessments in all countries where the Center’s offices are located or are planned to be located.
• Supports the monitoring and communication of relevant security-related alerts, threats, and incidents.
• Maintains and enhances global security, emergency, and crisis operations and support.
• Supports the planning and implementation of security operations for specific Center activities including events.
• Supports the development and delivery of relevant safety and security trainings directly by the Center or in conjunction with other INGOs.
• Develop and establish mechanisms for safety and security information sharing and support between the Center and individual or network of INGOs and other relevant international organizations working in countries where the Center has existing offices or plans to open additional offices.

Travel

• Supports the selection of travel vendors for all travel arrangements, hotel bookings, car services.
• Manage relationships with our global travel and hotel vendors for all travel arrangements and supports operations teams in developing and managing vendor relationships.
• Supports the development and implementation of approved travel procedures and policies for all Center staff.
• Supports the development and delivery of relevant training on travel.
• Supports knowledge, document, and digital asset management for relevant information.

Other

• Any other relevant duties as assigned.

Qualifications:

• Bachelor’s Degree in Public Administration, Business Management or a related field required.
• Experience working in cross-functional team settings, and contributing to the development and implementation of systems and processes to increase effectiveness and efficiency
• 10+ years of progressively responsible global operations experience or equivalent preferably in a non-profit international NGO setting with accountability for managing direct simultaneous and multiple priorities.
• Astitute and relationship marketing with a nose for trends in security and risk management practices globally, especially in the not for profit sector.
• Excellent written, verbal and presentation skills, and the ability to translate complex organizational data into clear and simple messages for a wide range of audiences.
• Proven track record in project management and internal control management; experience opening and/or closing field offices preferred
• Live the values of The Centre for Reproductive Rights. Strong commitment to the Center’s mission, purpose, and values.
• Proven analytical and problem-solving skills, oral and written communication skills, and ability to Experience working in cross-functional team settings, and contributing to the development and implementation of systems and processes to increase effectiveness and efficiency
• Excellent communication, interpersonal and diplomacy skills, including the ability to generate respect and trust from colleagues and external contacts
• Solid organizational skills, including the ability to be productive under pressure in a fast-paced team environment, and to tackle urgent and complex problems with a collaborative, creative and strategic approach
• Attention to Detail: Ability to track many moving pieces and manage complex projects (maintaining attention to detail while keeping the big picture in mind
• Excellent time management skills and the ability to prioritize competing deadlines, including both short and long-term projects across departments and time zones
• Strong commitment to the Center’s mission, purpose, and values.

Critical Competencies:

• Strategic thinking: Applies big-picture thinking while also focusing on the details of implementation.
• Decisiveness: Consistently makes sound decisions in a timely manner supportive of the Center’s mission, core values, and strategic objectives. Blends vision and judgment.
• Collaboration: Brings a track record of working effectively with various and diverse individuals and groups, and a willingness to actively listen and invite different views and opinions across all levels of the institution to build alignment in support of a common goal.
• Receives and Provides Direct Feedback: Actively gives and requests feedback to and from peers, supervisors and direct reports (if applicable) about work products, behaviors, values, style and approaches with a view on how this impacts self, other individuals and teams.
• Transparency: Consistently applies openness and honesty in communicating decisions and plans to team members.
• Commitment to learn: Applies a growth mentality to their own and their team’s (if applicable) development. Promotes a culture of learning by modeling inquisitiveness and an openness to viewing mistakes as an opportunity to learn and improve.
• Passion for Coaching, and Mentoring Staff: Empowers and motivates employees and creates opportunities for learning, development, and leadership, with a focus on harnessing skills for the future development of team members. (if applicable)
• Accountability: Follows through on each commitment made to individual contributors, teams and partners and proactively informs others of any delays that occur along the way. Holds team members accountable.
• Integrity: Possesses impeccable integrity and personal and professional values that are consistent with the Center’s high standards and mission.
• Empathy: Serves as an empathetic, approachable leader who engenders trust and confidence. (if applicable)
• Adaptability/Flexibility: Demonstrates comfort with ambiguity and calculated risk.

Compensation: The Center offers a competitive salary commensurate with experience, as well as a generous benefits and PTO package.

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Primary Responsibilities: 

Advocacy and Campaigns:

• Develop and lead a comprehensive policy advocacy and communications strategy for the Africa program providing strategic direction, oversight, coordination, and priority setting.
• Oversee strategic planning of advocacy efforts around key themes and key moments.
• Provide leadership to ensure alignment of Africa Program with organizational strategies.
• Support the Program to ensure a feminist, human rights and broader SRHR movement intersectional approach across internal and external communications;
• Ensure quality of program on influencing agenda across focal countries and with human rights mechanisms and political bodies;
• Plan and manage an advocacy calendar with key moments and events;
• Lead and oversee a data-driven and inspiring communications content and an external engagement strategy; and
• Manage strategic pieces of work in partnership with global leads which will help leverage the Centre’s value add as a global Organisation in country and in the region.

Representation:

• Lead external representation for the Centre’s advocacy and policy goals; and
• Play a leading role in raising Centre’s profile in country and at the region through developing significant relationships with partners, allies, Government development partners, INGOs, UN and the media.

Partnerships:

• Development of media relationships on behalf of the Centre;
• Bringing, maintaining networks, and working relationships with partners and stakeholders in sexual reproductive human rights;
• Work closely with the Center’s strategic partners across all focal countries to determine their advocacy and campaigning needs, ensuring that the Centre’s advocacy support is aligned to their needs and adds value; and
• Ensure close collaboration with partners and high strategic relevance of Center’s common advocacy positions.

Technical leadership, Capacity Building and Learning:

• Provide thought leadership on program development and influencing the agenda on policy/research and campaigning initiatives;
• Provide specific technical expertise on the broad range of reproductive rights;
• Lead capacity development initiatives to deepen the influencing approaches across the regional programs; and
• Support and share key learning through different methods and help tocreate an environment for innovation.

Political Mobilization:

• Oversight of political mobilization
• Gather and share strategic intelligence relevant for the program;
• Develop and maintain strong working relationships with relevant bodies; and
• Oversight in development and implementation of media strategies andcomponents.

People leadership and Management:

• Promote an organizational culture of high performance and continuous improvement that values learning and commitment to quality;
• Provide strategic direction, oversight, coordination, and priority setting for the advocacy function in collaboration with stakeholders within the Global Legal Program;
• Maximize staff performance through performance management, ensuring that each direct report has a performance agreement and development plan;
• Recruit, train/mentor, supervise and evaluate staff on own area and participate in institutional recruiting processes as needed;
• Manage the performance of Advocacy and Communications advisors in line with the Center’s Human Resources policy and organizational values;
• Engage and manage external consultants as needed;
• Ensure proper reporting and accountability to internal and external audience such as multilateral and bilateral donors;
• Draw up budgets for advocacy projects and activities, manage spending within budgets, and provide justifications for variances in coordination with the Head of Program Operations and Head of Legal Strategies; and
• Support new fundraising efforts in collaboration with the Africa team and the development team to develop advocacy related capacity statements and proposals.

Qualifications:

• A Masters’ degree in law, development studies, international relations, social sciences, politics, or any other relevant field;
• 15 years’ experience in a role that involves advocacy for an NGO with excellent knowledge of advocacy cycle and application of advocacy tools;
• Experience in developing strategic and tactical communication interventions;
• Experience working on human/women’s rights, reproductive rights and/or in the social justice sector with demonstrable expertise in advocacy and/or representation and influence at high policy levels;
• Experience in research and policy analysis, data collection, analysis, and interpretation, writing and production of reports, policy briefs and publications;
• Experience adapting context specific analysis, strategy, policies, and procedures to suit different audiences;
• Proven ability to manage projects workflow, including facilitating project scope, identifying goals and deliverables, planning and scheduling project timelines, and monitoring project progress;and
• Experience in providing non-profits technical assistance and in expanding and strengthening the communications knowledge, capabilities, and resources of non-profit organizations to enhance work and improve effectiveness.

Behavioral Skill Sets:

Demonstrable skill sets in Strategic Advocacy and communication management practices in the following core competencies skill areas: -

• Commitment to the Center’s mission, purpose, and values.
• Diplomatic and tenacious: Possess strong relationships building skills with resolve. Must possess a “can-do” and “will-do” attitude and build effective relationships while sustaining focus and drive in the Sexual Reproductive Rights protection agenda.
• Time perspective, planning organizing and work Impact: Must possess and exhibit a level of confidence in themselves and own work but must be able to take direction and criticism professionally.  
• Management Skills: Strong organizational skills with proven ability to concurrently manage a large number and wide variety of projects with strict deadlines while working within a team setting across varied time zones;
• Teamworking and Flexibility/adaptability: Ability to work in a team and able to adapt to and work effectively within a variety of situations and with various individuals and groups.  Understanding and appreciating different and opposing perspectives, adapting one’s approach as the requirements of a situation change. willingness to travel within Kenya, Africa Region and abroad, as needed;
• Creativity Innovativeness: “Out of the box” thinking perspective.
• Communication and Proven interpersonal Skills: Possess Excellent oral and written communication skills.
• Information Monitoring, Strong networking and negotiation skills: Be astute at information gathering monitoring and networking;
• Initiative, energy, drive and follow up skills: Effectively respond to pressure or crisis situations and acts proactively and follow through on ideas, assignments, and open issues;

Critical Competencies:

• Strategic thinking: Applies big-picture thinking while also focusing on the details of implementation.
• Decisiveness: Consistently makes sound decisions in a timely manner supportive of the Center's mission, core values, and strategic objectives. Blends vision and judgment.
• Collaboration: Brings a track record of working effectively with various and diverse individuals and groups, and a willingness to actively listen and invite different views and opinions across all levels of the institution to build alignment in support of a common goal.
• Receives and Provides Direct Feedback: Actively gives and requests feedback to and from peers, supervisors and direct reports (if applicable) about work products, behaviors, values, style and approaches with a view on how this impacts self, other individuals and teams.
• Transparency: Consistently applies openness and honesty in communicating decisions and plans to team members.
• Commitment to learn: Applies a growth mentality to their own and their team’s (if applicable) development. Promotes a culture of learning by modeling inquisitiveness and an openness to viewing mistakes as an opportunity to learn and improve.
• Passion for Coaching, and Mentoring Staff: Empowers and motivates employees and creates opportunities for learning, development, and leadership, with a focus on harnessing skills for the future development of team members. (if applicable) Accountability: Follows through on each commitment made to individual contributors, teams and partners and proactively informs others of any delays that occur along the way. Holds team members accountable.
• Integrity: Possesses impeccable integrity and personal and professional values that are consistent with the Center’s high standards and mission.
• Empathy: Serves as an empathetic, approachable leader who engenders trust and confidence. (if applicable)
• Adaptability/Flexibility: Demonstrates comfort with ambiguity and calculated risk.

Compensation: The Center offers a competitive salary commensurate with experience and a comprehensive benefits program.

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Primary Responsibilities: 

Organizing and Movement Building

• Identify opportunities, develop and implement innovative strategies and tactics including through building cross-constituency partnerships.
• Develop strong relationships and participate in meetings and events with partners and networks across SRHR and other human rights movements.
• Oversee the planning, launching, managing and sunsetting of the full life cycle of a diverse set of multiple and simultaneous issue-based campaigns.
• Strengthen the capacity of Africa Reproductive Rights Initiative (ARRI) network as the go-to expert and thought leader in SRHR and the law in Africa.

 Technical Oversight:

• In consultation with the Head of Advocacy and Communications, develop policies, position statements and advocacy strategies as required, based on input and advice from partners and the Africa team.
• Support the Africa program’s analysis and assessment of capacity building needs, development of capacity-building measurement tools and strategies, and creation of advocacy plans for specific partners.
• Monitor and review the impact of capacity-building support and recommend improvements to enhance efficiency and effectiveness of capacity-building initiatives.
• Participate in the provision of rapid response to SRHR policy issues as they arise.
• Support the Head of Advocacy and Communications in the efforts towards Safeguarding the SRHR space in Africa.
• Activate national, regional and UN mechanisms to oppose and protect against SRHR retrogression.
• Contribute to SRHR thought leadership in the Africa region.

Judicial engagement:

• Design and advance strategies for the program’s work to build SRHR jurisprudence in Africa and lead the effective implementation of those strategies.
• Develop content for thought pieces supporting the Center’s desired changes in legal doctrine.
• Oversee factual research and studies to support shifts in the jurisprudence.
• Create the plan for identifying and engaging key influencers and oversee its implementation.

Staff Leadership:

• Ensure direct reports have performance agreements that are aligned to the Center’s strategy and which provides clarity in effort and contribution.
• Coach, mentor and motivate staff to maximize individual and Team performance.
• Role model Centre’s values by embedding Team management practices that show case commitment to the DEI in all work spheres,

General

• Any other relevant duties as may be assigned from time to time.

Qualifications:

• A first degree in social science in a relevant field or a degree in Law. Relevant post graduate degree or other relevant professional qualification is a plus.
• Minimum of 7 years progressive experience in managing and implementing multi-faceted donor funded development projects.
• Knowledge of international human rights, women’s rights, and Africa regional human rights mechanism.
• Advocacy experience at the regional and international levels, including as part of NGO coalitions.
• Solid experience in project management.
• Demonstrated experience in developing and executing persuasive strategies for change.
• Experience in the development of policies, position statements and briefing papers.
• Demonstrated experience in managing diverse stakeholders.
• Ability to work independently, as well as collaboratively with colleagues in the Africa team and from other regions and units.
• Strategic thinking in managing stakeholder engagement, relationship management and influencing.
• Excellent written and verbal communication skills especially the ability to adapt writing style and oral message to specific audience and purpose.
• Tenacity and drive with ability to work and adopt to a fast-paced dynamic work environment.
• Strong conceptual skills coupled with an orientation to continuous Learning.
• Able to inspire and energize project teams; to work independently and interdependently in cross functional work areas.
• Excellent social and networking skills, ability to engage with the private sector, civil society and governments.
• Highly developed analytical skills in political judgement required for effective and accurate data analysis.
• Proficiency in use of Microsoft Office Suite (Word, Excel, Power Point and Outlook) and other e-based communication channels and tools.
• Willingness to travel to all project locations and other locations, as necessary.

Critical Competencies:

• Strategic thinking: Applies big-picture thinking while also focusing on the details of implementation.
• Decisiveness: Consistently makes sound decisions in a timely manner supportive of the Center's mission, core values, and strategic objectives. Blends vision and judgment.
• Collaboration: Brings a track record of working effectively with various and diverse individuals and groups, and a willingness to actively listen and invite different views and opinions across all levels of the institution to build alignment in support of a common goal.
• Receives and Provides Direct Feedback: Actively gives and requests feedback to and from peers, supervisors and direct reports (if applicable) about work products, behaviors, values, style and approaches with a view on how this impacts self, other individuals and teams.
• Transparency: Consistently applies openness and honesty in communicating decisions and plans to team members.
• Commitment to learn: Applies a growth mentality to their own and their team’s (if applicable) development. Promotes a culture of learning by modeling inquisitiveness and an openness to viewing mistakes as an opportunity to learn and improve.
• Passion for Coaching, and Mentoring Staff: Empowers and motivates employees and creates opportunities for learning, development, and leadership, with a focus on harnessing skills for the future development of team members. (if applicable)
• Accountability: Follows through on each commitment made to individual contributors, teams and partners and proactively informs others of any delays that occur along the way. Holds team members accountable.
• Integrity: Possesses impeccable integrity and personal and professional values that are consistent with the Center’s high standards and mission.
• Empathy: Serves as an empathetic, approachable leader who engenders trust and confidence. (if applicable)
• Adaptability/Flexibility: Demonstrates comfort with ambiguity and calculated risk.

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Primary Responsibilities: 

Systems, Evidence & Data

• Builds and manages the technical design and development of the ME&L system across GLP regions and units by working collaboratively with the SEAL Unit to identify and adapt appropriate tools and processes that align with the organization’s ME&L Plan and systems to track progress and performance against the Center’s Strategic Plan.
• Integrates the Center’s evaluation and learning processes into GLP initiatives and and structures.
• Leads the GLP’s ongoing implementation and review of the ME&L Plan including feedback processes to make recommendations and participation in cross-organization-level work to develop new or modified ME&L tools and approaches.
• Coordinates the GLP recommendations and contributions to annual evaluation planning and working in collaboration with GLS colleagues, ensure high quality of evaluation (and research) reports for analysis and/or internal dissemination.
• Keeps up to date and shares latest ME&L theory, best practice, trends and issues in areas of interest and relevance to the work of the Center.

Implementing ME&L to deliver strategy across GLP

• Working closely with the Associate Director, Programs Operations (Africa Region), leads the ME&L requirements to track progress and performance against a 7-year restricted funding grant in Kenya, Uganda, and Zambia.
• In close collaboration with SEAL, manages GLP initiatives which integrate ME&L systems and outputs with other strategy and impact-oriented outputs related to global legal strategies, communications and institutional giving.
• Provides technical support and inputs to GLP teams preparing and implementing M&E frameworks and plans for donors (proposal development & project implementation), ensuring alignment with the Center’s results framework and compliance with donor requirements, including increased focus on integrating value for money considerations.
• Collaborates with SEAL to identify and conduct cross-GLP case studies and other evaluation and learning material as part of the Center’s strategy to strengthen cross-organizational learning and ongoing program strategy development.
• Analyzes and extracts data from evaluation processes including best practices, lessons learned and recommendations for use with GLP regions and units, and across the Center.
• Participates in and manages dissemination of knowledge and evidence emerging from ME&L processes to ensure its use in ongoing and/or new program development and decision-making.

Enabling Culture & Transformation

• In collaboration with SEAL, contributes to building a culture of strategic thinking and learning across GLP units through adopting evidence-based, impact-oriented approaches to how we design, implement, share & adapt our work.
• In collaboration with SEAL and GLS, supports implementation of processes which identify and recommend strategic options to innovate and strengthen the Center’s program portfolio, increase efficiencies/effectiveness, and maximize CRR impact.
• Integrates a human-rights based approach into building and framing cross-organizational approaches to strategy, implementation, evaluation, and learning.
• Collaborates with SEAL to identify ongoing capacity building needs around evaluation & learning across GLP regions and units.
• Collaborates with SEAL to identify and conduct relevant training/capacity building activities on technical aspects of ME&L to build ME&L understanding and ensure effective and aligned monitoring is systematically built into projects and programs.

Qualifications:

• A first degree relevant to this position and/or the organization’s work (e.g. social science, public health, social justice, human rights, sexual and reproductive health, international development). A postgraduate degree in a relevant discipline would be an added advantage and/or professional certification in ME&L or project management.
• Minimum 10 years’ cumulative work experience in a relevant field, which has included project management and developing/implementing ME&L systems and activities (incl. data analysis and synthesis as well as a working knowledge of quantitative and qualitative M&E e.g. outcome harvesting).
• Demonstrated M&E experience working on institutional funding (bilateral, multilateral, foundation) grants in advocacy and legal organizations and/or government funding agencies.
• Demonstrated experience working in and with dispersed cross-regional teams, and flexibility working with virtual teams and management.
• Experience in monitoring and evaluating human right and related policy mechanisms and/or policy & advocacy highly desirable. Experience in monitoring and evaluating LGBTQ rights/racial justice/economic justice or social justice programs with an ability to connect and apply this experience to reproductive rights would be an advantage (but not essential).
• Demonstrated ability to communicate effectively about ME&L practices and lessons learned in a clear, non-technical, creative and compelling way.
• Facilitation and capacity building/training skills would be a distinct advantage.
• Advanced skills in Microsoft Word, Excel and PowerPoint as well as SharePoint essential; familiarity with qualitative and/or quantitative data analysis software (e.g. Nvivo) would be an advantage.
• Strong commitment to the Center's mission, purpose, and values.
• Astute at individual leadership and team leadership.
• Excellent interpersonal and intrapersonal skills.
• Strategic Global perspective yet versatile in tactical process execution.
• Demonstrated excellent writing and verbal communications skills.
• Excellent Planning, organizing and work management/structuring skills necessary to handling a multiskilled driven and multifaceted program’s structure.
• Creativity and innovation to meet learning outcome in project.
• Analytical/reasoning skills: Solutions-oriented approach with strong analytical skills.
• Time perspective: Ability to work under tight deadlines and with teams across different time zones.

Critical Competencies:

• Strategic thinking: Applies big-picture thinking while also focusing on the details of implementation.
• Decisiveness: Consistently makes sound decisions in a timely manner supportive of the Center's mission, core values, and strategic objectives. Blends vision and judgment.
• Collaboration: Brings a track record of working effectively with various and diverse individuals and groups, and a willingness to actively listen and invite different views and opinions across all levels of the institution to build alignment in support of a common goal.
• Receives and Provides Direct Feedback: Actively gives and requests feedback to and from peers, supervisors and direct reports (if applicable) about work products, behaviors, values, style and approaches with a view on how this impacts self, other individuals and teams.
• Transparency: Consistently applies openness and honesty in communicating decisions and plans to team members.
• Commitment to learn: Applies a growth mentality to their own and their team’s (if applicable) development. Promotes a culture of learning by modeling inquisitiveness and an openness to viewing mistakes as an opportunity to learn and improve.
• Passion for Coaching, and Mentoring Staff: Empowers and motivates employees and creates opportunities for learning, development, and leadership, with a focus on harnessing skills for the future development of team members. (if applicable)
• Accountability: Follows through on each commitment made to individual contributors, teams and partners and proactively informs others of any delays that occur along the way. Holds team members accountable.
• Integrity: Possesses impeccable integrity and personal and professional values that are consistent with the Center’s high standards and mission.
• Empathy: Serves as an empathetic, approachable leader who engenders trust and confidence. (if applicable)
• Adaptability/Flexibility: Demonstrates comfort with ambiguity and calculated risk.

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Primary Responsibilities:

• Supports requirements gathering, requirements documentation, planning, budgeting, priorities and timelines, and governance for Office 365 activities.
• Supports the maintenance of the Microsoft Office 365 environment
• Works with other functional groups to develop the strategies and guidelines for Office 365 feature implementation to meet the current and future needs of the business.
• Serves as a technology and business enablement advocate to advise and direct the best practice methods in how to utilize Office 365.
• Serves as an advocate for the entire suite of Office 365 and promote its capabilities to provide business solutions.
• Provides regular communications company-wide on upcoming Office 365 features, products, changes, and usage tips.
• Provides expert guidance to management, ensuring the Office 365 solution strategy is optimally aligned with business strategy.
• Facilitates communications and interactions between functional groups, team members, strategic partners, and vendors.
• Ensures overall Office 365 program effectiveness objectives are being meet, and proactively look for opportunities to adjust program practices to ensure program assets (people, tools, etc.) are optimized.
• Maintains current knowledge of industry trends, concepts, practices, and procedures for effective infrastructure operations.
• Evaluates technologies and services to determine if they could provide value to the organization.
• Ensures projects are completed within budget, scope, and schedule.

Qualifications:

• Bachelor’s Degree in Information Science, Business Management, or a related field
• Solid understanding of Cloud architectures, including Azure with extensive experience as a Business Analyst of Two (2) or more years in leading and managing technology infrastructure, security, or operations in a busy fast paced, deadline drive organisation. Experience in a non-profit setting will be added advantage.
• Experience in a non-profit setting will be added advantage.
• Demonstrable ability to gather and document data and information as per requirements /standard operating procedures.
• Demonstrated ability to deliver technology solutions that are aligned to business needs and ability to innovate and create bespoke operational systems as and when required.
• Strong understanding and advanced knowledge of Microsoft Office 365 implementations. Experience developing Office 365 project documentation.
• Experience leading technology projects and supporting support documentation.
• Experience developing and delivering training courses and materials.
• Live the values of The Centre for Reproductive Rights. Strong commitment to the Center's mission, purpose, and values.
• Proven analytical and problem-solving skills, oral and written communication skills, and ability to direct simultaneously multiple priorities Proven analytical and problem-solving skills, oral and written communication skills, and ability to direct simultaneously multiple priorities Proven analytical and problem-solving skills, oral and written communication skills, and ability to Experience working in cross-functional team settings, and contributing to the development and implementation of systems and processes to increase effectiveness and efficiency
• Excellent communication, interpersonal and diplomacy skills, including the ability to generate respect and trust from colleagues and external contacts
• Solid organizational skills, including the ability to be productive under pressure in a fast-paced team environment, and to tackle urgent and complex problems with a collaborative, creative and strategic approach
• Attention to Detail: Ability to track many moving pieces and manage complex projects (maintaining attention to detail while keeping the big picture in mind
• Excellent time management skills and the ability to prioritize competing deadlines, including both short and long-term projects across departments and time zones
• Demonstrate strong individual leadership skills - ability to influence others; team oriented; service oriented.

Critical Competencies:

• Strategic thinking: Applies big-picture thinking while also focusing on the details of implementation.
• Decisiveness: Consistently makes sound decisions in a timely manner supportive of the Center's mission, core values, and strategic objectives. Blends vision and judgment.
• Collaboration: Brings a track record of working effectively with various and diverse individuals and groups, and a willingness to actively listen and invite different views and opinions across all levels of the institution to build alignment in support of a common goal.
• Receives and Provides Direct Feedback: Actively gives and requests feedback to and from peers, supervisors and direct reports (if applicable) about work products, behaviors, values, style and approaches with a view on how this impacts self, other individuals and teams.
• Transparency: Consistently applies openness and honesty in communicating decisions and plans to team members.
• Commitment to learn: Applies a growth mentality to their own and their team’s (if applicable) development. Promotes a culture of learning by modeling inquisitiveness and an openness to viewing mistakes as an opportunity to learn and improve.
• Passion for Coaching, and Mentoring Staff: Empowers and motivates employees and creates opportunities for learning, development, and leadership, with a focus on harnessing skills for the future development of team members. (if applicable)
• Accountability: Follows through on each commitment made to individual contributors, teams and partners and proactively informs others of any delays that occur along the way. Holds team members accountable.
• Integrity: Possesses impeccable integrity and personal and professional values that are consistent with the Center’s high standards and mission.
• Empathy: Serves as an empathetic, approachable leader who engenders trust and confidence. (if applicable)
• Adaptability/Flexibility: Demonstrates comfort with ambiguity and calculated risk.

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Primary Responsibilities: 

Global Operations Transformation

• Creates a community of practice across all Center’s offices to share best practices, build skills and create learning or career opportunities for office Operations staff.
• Creates efficiencies in operations by co-creating systems that empower the offices in support of our global operating model.
• Leads and supports the discovery of process insights and the deployment of process improvement across all operations services.
• Fosters and strengthens communication and dialogue with and among office management and operations teams.
• Is sensitive to and supportive of the unique context of each region.
• Build institutional trust among all operations stakeholders and teams.

Office Operations

• Supports the development and enhancement of Center’s office operations’ policies and procedures to improve operations including global office management, security, travel, procurement, and operational logistics.
• Develops and implements solutions to solve office operations’ business challenges.
• Provides technical or professional advice and knowledge for global office operations.
• Provides support for procurement of goods and services and negotiation of contracts and the management of major vendor relations.
• Supports the development and delivery of relevant training on office operations including office management, security, events management, travel, and operational logistics.
• Support the review and approval of contract and agreements for vendors and suppliers.

Facilities Management

• Provides office and facilities services, ensuring a balance between departmental and organizational needs.
• Supports the management of insurance, administrative services, leases, and facilities management, including capital project planning and office plans.
• Manages maintenance and professional services including capital project planning and office plans, security, supplies, and equipment.
• Provides leadership and mentorship to office and operations teams on facilities management to create a culture of continuous learning.
• Supports the development and delivery of relevant training on facilities management.
• Supports knowledge, document, and digital asset management for relevant information.

Safety

• Supports the development and implementation of approved security, and safety procedures, protocols, policies, and manuals for emergency management, emergency notification, and safety for all Center staff.
• Supports the Center’s security risk initiative and refines the Center’s physical and travel security policies as needed.
• Supports the execution of security risks assessments in all countries where the Center’s offices are located or are planned to be located.
• Supports the monitoring and communication of relevant security-related alerts, threats, and incidents.
• Maintains and enhances global security, emergency, and crisis operations and support.
• Supports the planning and implementation of security operations for specific Center activities including events.
• Supports the development and delivery of relevant safety and security trainings directly by the Center or in conjunction with other INGOs.
• Develop and establish mechanisms for safety and security information sharing and support between the Center and individual or network of INGOs and other relevant international organizations working in countries where the Center has existing offices or plans to open additional offices.

Travel

• Supports the selection of travel vendors for all travel arrangements, hotel bookings, car services.
• Manage relationships with our global travel and hotel vendors for all travel arrangements and supports operations teams in developing and managing vendor relationships.
• Supports the development and implementation of approved travel procedures and policies for all Center staff.
• Supports the development and delivery of relevant training on travel.
• Supports knowledge, document, and digital asset management for relevant information.

Other

• Any other relevant duties as assigned.

Qualifications:

• Bachelor’s Degree in Public Administration, Business Management or a related field required.
• Experience working in cross-functional team settings, and contributing to the development and implementation of systems and processes to increase effectiveness and efficiency
• 10+ years of progressively responsible global operations experience or equivalent preferably in a non-profit international NGO setting with accountability for managing direct simultaneous and multiple priorities.
• Astitute and relationship marketing with a nose for trends in security and risk management practices globally, especially in the not for profit sector.
• Excellent written, verbal and presentation skills, and the ability to translate complex organizational data into clear and simple messages for a wide range of audiences.
• Proven track record in project management and internal control management; experience opening and/or closing field offices preferred
• Live the values of The Centre for Reproductive Rights. Strong commitment to the Center's mission, purpose, and values.
• Proven analytical and problem-solving skills, oral and written communication skills, and ability to Experience working in cross-functional team settings, and contributing to the development and implementation of systems and processes to increase effectiveness and efficiency
• Excellent communication, interpersonal and diplomacy skills, including the ability to generate respect and trust from colleagues and external contacts
• Solid organizational skills, including the ability to be productive under pressure in a fast-paced team environment, and to tackle urgent and complex problems with a collaborative, creative and strategic approach
• Attention to Detail: Ability to track many moving pieces and manage complex projects (maintaining attention to detail while keeping the big picture in mind
• Excellent time management skills and the ability to prioritize competing deadlines, including both short and long-term projects across departments and time zones
• Strong commitment to the Center’s mission, purpose, and values.

Critical Competencies:

• Strategic thinking: Applies big-picture thinking while also focusing on the details of implementation.
• Decisiveness: Consistently makes sound decisions in a timely manner supportive of the Center's mission, core values, and strategic objectives. Blends vision and judgment.
• Collaboration: Brings a track record of working effectively with various and diverse individuals and groups, and a willingness to actively listen and invite different views and opinions across all levels of the institution to build alignment in support of a common goal.
• Receives and Provides Direct Feedback: Actively gives and requests feedback to and from peers, supervisors and direct reports (if applicable) about work products, behaviors, values, style and approaches with a view on how this impacts self, other individuals and teams.
• Transparency: Consistently applies openness and honesty in communicating decisions and plans to team members.
• Commitment to learn: Applies a growth mentality to their own and their team’s (if applicable) development. Promotes a culture of learning by modeling inquisitiveness and an openness to viewing mistakes as an opportunity to learn and improve.
• Passion for Coaching, and Mentoring Staff: Empowers and motivates employees and creates opportunities for learning, development, and leadership, with a focus on harnessing skills for the future development of team members. (if applicable)
• Accountability: Follows through on each commitment made to individual contributors, teams and partners and proactively informs others of any delays that occur along the way. Holds team members accountable.
• Integrity: Possesses impeccable integrity and personal and professional values that are consistent with the Center’s high standards and mission.
• Empathy: Serves as an empathetic, approachable leader who engenders trust and confidence. (if applicable)
• Adaptability/Flexibility: Demonstrates comfort with ambiguity and calculated risk.