Associate Director, Global Operations Services at Center For Reproductive Rights

Primary Responsibilities: 

Global Operations Transformation

• Creates a community of practice across all Center’s offices to share best practices, build skills and create learning or career opportunities for office Operations staff.
• Creates efficiencies in operations by co-creating systems that empower the offices in support of our global operating model.
• Leads and supports the discovery of process insights and the deployment of process improvement across all operations services.
• Fosters and strengthens communication and dialogue with and among office management and operations teams.
• Is sensitive to and supportive of the unique context of each region.
• Build institutional trust among all operations stakeholders and teams.

Office Operations

• Supports the development and enhancement of Center’s office operations’ policies and procedures to improve operations including global office management, security, travel, procurement, and operational logistics.
• Develops and implements solutions to solve office operations’ business challenges.
• Provides technical or professional advice and knowledge for global office operations.
• Provides support for procurement of goods and services and negotiation of contracts and the management of major vendor relations.
• Supports the development and delivery of relevant training on office operations including office management, security, events management, travel, and operational logistics.
• Support the review and approval of contract and agreements for vendors and suppliers.

Facilities Management

• Provides office and facilities services, ensuring a balance between departmental and organizational needs.
• Supports the management of insurance, administrative services, leases, and facilities management, including capital project planning and office plans.
• Manages maintenance and professional services including capital project planning and office plans, security, supplies, and equipment.
• Provides leadership and mentorship to office and operations teams on facilities management to create a culture of continuous learning.
• Supports the development and delivery of relevant training on facilities management.
• Supports knowledge, document, and digital asset management for relevant information.

Safety

• Supports the development and implementation of approved security, and safety procedures, protocols, policies, and manuals for emergency management, emergency notification, and safety for all Center staff.
• Supports the Center’s security risk initiative and refines the Center’s physical and travel security policies as needed.
• Supports the execution of security risks assessments in all countries where the Center’s offices are located or are planned to be located.
• Supports the monitoring and communication of relevant security-related alerts, threats, and incidents.
• Maintains and enhances global security, emergency, and crisis operations and support.
• Supports the planning and implementation of security operations for specific Center activities including events.
• Supports the development and delivery of relevant safety and security trainings directly by the Center or in conjunction with other INGOs.
• Develop and establish mechanisms for safety and security information sharing and support between the Center and individual or network of INGOs and other relevant international organizations working in countries where the Center has existing offices or plans to open additional offices.

Travel

• Supports the selection of travel vendors for all travel arrangements, hotel bookings, car services.
• Manage relationships with our global travel and hotel vendors for all travel arrangements and supports operations teams in developing and managing vendor relationships.
• Supports the development and implementation of approved travel procedures and policies for all Center staff.
• Supports the development and delivery of relevant training on travel.
• Supports knowledge, document, and digital asset management for relevant information.

Other

• Any other relevant duties as assigned.

Qualifications:

• Bachelor’s Degree in Public Administration, Business Management or a related field required.
• Experience working in cross-functional team settings, and contributing to the development and implementation of systems and processes to increase effectiveness and efficiency
• 10+ years of progressively responsible global operations experience or equivalent preferably in a non-profit international NGO setting with accountability for managing direct simultaneous and multiple priorities.
• Astitute and relationship marketing with a nose for trends in security and risk management practices globally, especially in the not for profit sector.
• Excellent written, verbal and presentation skills, and the ability to translate complex organizational data into clear and simple messages for a wide range of audiences.
• Proven track record in project management and internal control management; experience opening and/or closing field offices preferred
• Live the values of The Centre for Reproductive Rights. Strong commitment to the Center's mission, purpose, and values.
• Proven analytical and problem-solving skills, oral and written communication skills, and ability to Experience working in cross-functional team settings, and contributing to the development and implementation of systems and processes to increase effectiveness and efficiency
• Excellent communication, interpersonal and diplomacy skills, including the ability to generate respect and trust from colleagues and external contacts
• Solid organizational skills, including the ability to be productive under pressure in a fast-paced team environment, and to tackle urgent and complex problems with a collaborative, creative and strategic approach
• Attention to Detail: Ability to track many moving pieces and manage complex projects (maintaining attention to detail while keeping the big picture in mind
• Excellent time management skills and the ability to prioritize competing deadlines, including both short and long-term projects across departments and time zones
• Strong commitment to the Center’s mission, purpose, and values.

Critical Competencies:

• Strategic thinking: Applies big-picture thinking while also focusing on the details of implementation.
• Decisiveness: Consistently makes sound decisions in a timely manner supportive of the Center's mission, core values, and strategic objectives. Blends vision and judgment.
• Collaboration: Brings a track record of working effectively with various and diverse individuals and groups, and a willingness to actively listen and invite different views and opinions across all levels of the institution to build alignment in support of a common goal.
• Receives and Provides Direct Feedback: Actively gives and requests feedback to and from peers, supervisors and direct reports (if applicable) about work products, behaviors, values, style and approaches with a view on how this impacts self, other individuals and teams.
• Transparency: Consistently applies openness and honesty in communicating decisions and plans to team members.
• Commitment to learn: Applies a growth mentality to their own and their team’s (if applicable) development. Promotes a culture of learning by modeling inquisitiveness and an openness to viewing mistakes as an opportunity to learn and improve.
• Passion for Coaching, and Mentoring Staff: Empowers and motivates employees and creates opportunities for learning, development, and leadership, with a focus on harnessing skills for the future development of team members. (if applicable)
• Accountability: Follows through on each commitment made to individual contributors, teams and partners and proactively informs others of any delays that occur along the way. Holds team members accountable.
• Integrity: Possesses impeccable integrity and personal and professional values that are consistent with the Center’s high standards and mission.
• Empathy: Serves as an empathetic, approachable leader who engenders trust and confidence. (if applicable)
• Adaptability/Flexibility: Demonstrates comfort with ambiguity and calculated risk.