Assistant Learning & Development Manager (Pre-Opening) at Accor

Job Description

• As Assistant Learning & Development Manager, you will work closely with the Talent & Culture Manager to develop and implement training strategies and programs for all levels of employees within the Hotel. From day one, you will be involved in their journey preparing and monitoring individual development plans, organizing and delivering training activities, and supporting them through learning and development opportunities.

Key Responsibilities;

• Collaborate with department heads to identify training needs and design customized learning solutions.
• Preopening Team Training: Organize and facilitate preopening training sessions for all new hires. These sessions should encompass onboarding, hotel orientation, brand standards, safety procedures, and customer service training.
• Employee Induction: Conduct orientation sessions for new employees to introduce them to the brand, and organizational culture. Familiarize them with the hotel's history, brand positioning, and the importance of their roles in achieving the hotel's success.
• Creation of training materials, presentations, and e-learning modules.
• Conduct training sessions, ensuring they are interactive, engaging, and tailored to the audience's needs.
• Coordinate and schedule training sessions, workshops, and seminars.
• Monitor training effectiveness and provide recommendations for improvement.
• Support employees with continuous development plans and career progression.
• Cross-Training Initiatives: Identify opportunities for cross-training employees to enhance their skillsets and promote flexibility within the hotel's workforce.
• Maintain and update training records, ensuring compliance with Accor standards.
• Submit monthly learning hours to Talent & Culture Manager.
• Keep abreast of the brand, industry trends, best practices, and new training techniques.
• Assist in planning and organizing Talent & Culture activities

Qualifications

• Bachelors degree in Hospitality, or related field
• Proven experience in Learning & Development, preferably within the hospitality industry.
• Strong understanding of adult learning principles and instructional design methods.
• Excellent presentation, communication, and interpersonal skills.
• Adaptability: A flexible and adaptable approach to work, as preopening hotels can be dynamic environments with changing priorities.
• Organization: Strong organizational skills to manage multiple training programs, deadlines, and resources effectively.
• Problem-solving: A creative problem-solving mindset to address unique challenges that may arise during the preopening phase.