Assistant Manager - Intermediary Operations at Jubilee Insurance

Job Ref. No: JHIL070

Role Purpose

The job holder will be responsible for developing and implementing training programs for the intermediaries as well as recruiting and onboarding new intermediaries

Main Responsibilities

• Overseeing the day-to-day operations of intermediaries and ensuring they are receiving efficient and effective services.
• Building and maintain strong relationships with intermediaries and other stakeholders.
• Providing support and guidance to intermediaries on operational and regulatory matters.
• Developing and implementing policies and procedures to ensure the effective and efficient operation of intermediaries.
• Continuously identify and implement process improvements to enhance operational efficiencies and to reduce cost.
• Monitoring and analyzing performance data to identify areas for improvement and implementing changes as necessary.
• Ensuring compliance with regulatory requirements and industry standards.
• Collaborating with other departments to resolve operational issues and improve processes.
• Working with the training person to develop training programs for intermediaries on new products, processes, and procedures.
• Participating in the development of new products and services and the implementations of changes to existing ones.
• Identify, assess, and manage operational risks ensuring that appropriate controls are in place to mitigate those risks.
• Build and maintain relationships with key stakeholders to ensure smooth and effective operations.
• Providing regular reports and updates to management on the performance of intermediaries.

Key Competencies

• Skills: leadership, interpersonal, communication, analytical, decision making and problem solving
• Good understanding of regulatory requirements and industry standards

Qualifications

• A Bachelor’s degree in a Business-related course
• Insurance Professional qualification
• Proficient in the use of Microsoft Office Suite and packages

Relevant Experience

• Minimum of 4 years’ experience in a similar role