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The Kenya Revenue Authority (KRA) was established by an Act of Parliament, Chapter 469 of the laws of Kenya , which became effective on 1st July 1995 . The Authority is charged with the responsibility of collecting revenue on behalf of the Government of Kenya. A Board of Directors, consisting of both public and private sector experts, makes policy decisio...
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Job Purpose
This role will lead a team of analysts in monitoring and assessing the quality of the performance of our Contact Centre Customer Service Advisors (CSAs). This individual will assist in developing, creating and implementing Contact Centre quality processes and procedures, as well as making recommendations for enhancements to training materials as needed.
Key Performance Areas
Minimum Requirements
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