Branch Manager-Broadwalk Mall at Avenue Healthcare

Job Objective/Purpose

To implement systems which ensure that Avenue Healthcare defined policies, protocols, procedures and standards are adhered to by all medical staff in AHC facilities.

Key Responsibilities

• A Branch Manager will perform the following people management duties as guided by Avenue HR policies and in coordination with the HR Department;
  • Efficient Staffing - Liaise with SMT/HR to ensure optimal staff levels as well as efficient use of overtimes, locums and prudent leave management. 
  • Identify training gaps and liaise with HR to facilitate training
  • Reward,  Recognition and Discipline - Ensure that deserving staff are recognized/rewarded and disciplinary action (with proper cause) is undertaken without undue delay and per defined policies
• Ensure that the unit has the following required resources;
  • An updated consultants panel, updated locum pool
  • Ensure that the facility has the necessary equipment and ensure that they are in good working conditions 
• Ensure the facility is financially viable and demonstrate growth;
  • Growth
    • Ensure quality of Care & Service hence ensuring high patient retention rates by achieving high patient satisfaction rates and NPS scores.
  • Ensure financial objectives are met by;
    • Managing costs within budget.
    • Timely and accurate billing of drugs and services. 
• Accurate and clear documentation of patient history, physical examination, investigations, and management.
• Initiate and maintain proper management and treatment of patients
• Appropriate and early consultation and referral of patients to specialists
• Undertake clinical procedures per training.
• Conducting appropriate CMEs to the staff
• Participation in incident reporting, root cause analysis and Quality Improvement Plan
• Review of medical reports and provision of patient updates to insurance companies when required
• Review and act on quality indicator reports, implement MQ’s Quality Improvement Plans
• Maintain and enforce infection control standards; 
• Prevention of medication errors by verifying the prescription, doses, allergies, patient identification and right drug; legible prescriptions
• Proper documentation for patient notes and proper review; consulting with fellow clinicians, consultants when need be.
• Adhere to Government and respective professional standards of care and treatment of patients
• Ensure that the resources needed to provide quality care are available for each patient in the unit (required HR, equipment, supplies, services).Report and escalate any deficiencies to the Branch/Hospital Manager.
• Maintain a positive work attitude and foster team work.
• Ensure that Avenue’s corporate governance policies are adhered to. 
  • Prevent, detect and report any fraud or criminal activity
  • Implement audit recommendations
• Patient satisfaction;
• Ensure patient satisfaction through quality of care, communication, feedback and escalation through the standardized tool for patient satisfaction measurement and demonstrate follow-up and improvement
• Maintain patient privacy and confidentiality at all times.
• Ensure adequate knowledge of all Avenue policies, procedures and systems as outlined in the HRMIS.
• Any other duty as assigned by your immediate supervisor in line with the job description
• Environment, Health and Safety Duties
  • In Liaison with the Facility Manager/ESG Manager, conduct inspections to identify risks -both existing and potential and a plan of action to address the risks. Also updating the risks identified on the facility risk register.
  • Preparing the staff and local Communities/Stakeholders on responding to emergencies in line with the Emergency Preparedness and Response Plan (EPRP) procedures;
  • Handle incidences at the facility level including participation in investigations / RCAs and overseeing staff recovery and return to work;

Person Specification

• A medical degree (MBChB) or BSC in Nursing.
• A master’s degree or a relevant post graduate training in healthcare management would be an added advantage
• A valid professional practicing license
• At least 5 years’ experience in a senior managerial role in healthcare
• Organizational awareness and detail-oriented
• Strong interpersonal and communication skills, teamwork and reliability