Careers at Avenue Healthcare

Key Responsibilities

Operational Oversight:

• Coordinate and supervise all operational activities during night shifts, including nursing, administrative, and support staff.
• Ensure compliance with hospital policies, procedures, and regulatory requirements throughout the night.
• Ensure adherence to quality standards.
• Address any issues or concerns promptly and effectively, escalating as necessary to senior management.
• Investigate accidents/untoward incidences at the night and inform the relevant manager.
• Participate in development and implementation of polices for improvement of patient care and safety.
• Ensure equipment uptime of >99% for all clinical and non-clinical equipment.
• Ensure service uptime of >99% for all clinical and non-clinical services.
• Ensure product availability as per service standards.
• Ensure robust enterprise risk management practices

Patient Care:

• Monitor patient care activities to ensure quality standards are met and patient safety is maintained.
• Collaborate with nursing staff to address patient needs and resolve any issues that arise during the night.
• Assist in patient transfers in collaboration with Nursing Services Manager (NSM), Finance and the relevant managers
• Inform the NSM & MSM of high risk and sensitive patients

Emergency Response:

• Act as the primary point of contact for emergencies during coverage, coordinating response efforts and communicating with relevant stakeholders.
• Implement emergency protocols as needed, ensuring a swift and effective response to critical situations.

Staff Management:

• Provide leadership, guidance and managerial support to shift staff, fostering a positive and supportive work environment.
• Conduct regular rounds to assess staff performance, provide feedback, and address any concerns or issues.
• Evaluate workload and staffing levels and where required allocate or re-assign resources to meet demand
• Assist in staff development through bedside teaching, skill checks, mentoring and appraisal

Communication and Collaboration:

• Facilitate communication between night shift staff, other departments, and senior management to ensure seamless coordination of activities.Collaborate with senior managers, other duty managers and department heads to address cross-functional challenges and promote organizational objectives. 

Person Specification

• Bachelor of Science in Nursing (Must)
• A valid nursing council of Kenya license
• Valid certification in BLS, ACLS or ATLS
• At least 5 years of nursing experience in a managerial position
• Prior experience managing a large team.
• Proven ability to enact and implement policies and procedures
• Customer focus and results oriented
• Teamwork and result oriented
• Ethical and reliable

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Job Objective/Purpose

To ensure that high quality standards are maintained at all times in the provision of medication and medical consumables per Avenue Group’s defined policies and procedures.

Key Responsibilities

• Ensure that the Pharmacy has the necessary equipment and ensure that they are in good working condition. 
• Ensure that all insurances exclusion lists are adhered to.
• Inform the doctor on equivalent of the out of stock/OTC medications and follow up to collect medications.
• Ensure that the Pharmacy is well stocked as per the set re-order levels. Do daily counts, spot counts, monthly stock takes and give a timely, accurate report with valid explanation on variances and expiries to the Pharmacy Superintendent/Business Manager.
• Prevention of medication errors by counter checking and verifying the prescription/ treatment sheets on doses, allergies, patient identification, right drug, legibility and give clear usage instructions.
• D.D.A to be dispensed as per the laid down policy, checked weekly and any discrepancies reported to the Pharmacy Superintendent.
• Ensure that the fridge temperatures are charted twice daily and any error reported to relevant department.
• Ensure that any issue pertaining quality is escalated to the Pharmacy Superintendent/Business Manager
• Track the allocated pharmacy quality indicators as required and timely report to the Superintendent.
• Drugs/surgical items expiry management;
  • Check expiries of the allocated shelf and emergency trolley monthly (ensure short expiry items are replaced) and inform the Pharmacy Superintendent.
  • Enhance FIFO/FEFO by the use of green stickers on short expiry drugs and expiry report sub module then share the short expiry list with the doctors/other branches to assist in liquidation.
  • Document all expired drugs, quarantine and report to Pharmacy Superintendent for disposal as per the PPB regulations. 
• Adhere to Avenue corporate governance policies and procedures;
  • Prevent, detect and report any fraud or criminal activity.
  • Fully implement audit recommendations and attain satisfactory ratings in subsequent audits.
• Record and report all incidents/events to the Business Manager within 24 hours using the provided tools.
• Maintain and enforce infection control standards when doing extemporaneous preparations.
• Client satisfaction;
  • Ensure client satisfaction through high quality of service, effective communication, prompt feedback and escalation of any unresolved issues to the relevant person for follow up.     
  • Ensure that the standardized tool for patient satisfaction feedback is filed for measurement, follow-up and improvement.
• Maintain patient privacy and confidentiality at all times.
• Any other duty as assigned by your immediate supervisor in line with the job description.

Person Specification

• A diploma in Pharmacy.
• A valid pharmaceutical technologist license attached to Avenue Healthcare
• 3 years’ experience.
• Organizational awareness and detail-oriented
• Strong interpersonal and communication skills, teamwork and reliability  

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Job Objective/Purpose

To implement systems which ensure that Avenue Healthcare defined policies, protocols, procedures and standards are adhered to by all medical staff in AHC facilities.

Key Responsibilities

• A Branch Manager will perform the following people management duties as guided by Avenue HR policies and in coordination with the HR Department;
  • Efficient Staffing - Liaise with SMT/HR to ensure optimal staff levels as well as efficient use of overtimes, locums and prudent leave management. 
  • Identify training gaps and liaise with HR to facilitate training
  • Reward,  Recognition and Discipline - Ensure that deserving staff are recognized/rewarded and disciplinary action (with proper cause) is undertaken without undue delay and per defined policies
• Ensure that the unit has the following required resources;
  • An updated consultants panel, updated locum pool
  • Ensure that the facility has the necessary equipment and ensure that they are in good working conditions 
• Ensure the facility is financially viable and demonstrate growth;
  • Growth
    • Ensure quality of Care & Service hence ensuring high patient retention rates by achieving high patient satisfaction rates and NPS scores.
  • Ensure financial objectives are met by;
    • Managing costs within budget.
    • Timely and accurate billing of drugs and services. 
• Accurate and clear documentation of patient history, physical examination, investigations, and management.
• Initiate and maintain proper management and treatment of patients
• Appropriate and early consultation and referral of patients to specialists
• Undertake clinical procedures per training.
• Conducting appropriate CMEs to the staff
• Participation in incident reporting, root cause analysis and Quality Improvement Plan
• Review of medical reports and provision of patient updates to insurance companies when required
• Review and act on quality indicator reports, implement MQ’s Quality Improvement Plans
• Maintain and enforce infection control standards; 
• Prevention of medication errors by verifying the prescription, doses, allergies, patient identification and right drug; legible prescriptions
• Proper documentation for patient notes and proper review; consulting with fellow clinicians, consultants when need be.
• Adhere to Government and respective professional standards of care and treatment of patients
• Ensure that the resources needed to provide quality care are available for each patient in the unit (required HR, equipment, supplies, services).Report and escalate any deficiencies to the Branch/Hospital Manager.
• Maintain a positive work attitude and foster team work.
• Ensure that Avenue’s corporate governance policies are adhered to. 
  • Prevent, detect and report any fraud or criminal activity
  • Implement audit recommendations
• Patient satisfaction;
• Ensure patient satisfaction through quality of care, communication, feedback and escalation through the standardized tool for patient satisfaction measurement and demonstrate follow-up and improvement
• Maintain patient privacy and confidentiality at all times.
• Ensure adequate knowledge of all Avenue policies, procedures and systems as outlined in the HRMIS.
• Any other duty as assigned by your immediate supervisor in line with the job description
• Environment, Health and Safety Duties
  • In Liaison with the Facility Manager/ESG Manager, conduct inspections to identify risks -both existing and potential and a plan of action to address the risks. Also updating the risks identified on the facility risk register.
  • Preparing the staff and local Communities/Stakeholders on responding to emergencies in line with the Emergency Preparedness and Response Plan (EPRP) procedures;
  • Handle incidences at the facility level including participation in investigations / RCAs and overseeing staff recovery and return to work;

Person Specification

• A medical degree (MBChB) or BSC in Nursing.
• A master’s degree or a relevant post graduate training in healthcare management would be an added advantage
• A valid professional practicing license
• At least 5 years’ experience in a senior managerial role in healthcare
• Organizational awareness and detail-oriented
• Strong interpersonal and communication skills, teamwork and reliability