Business Development & Underwriting Supervisor - Retail Health at Old Mutual Kenya

Job Description

• To manage the smooth functioning of the Retail team by leading the team (monitoring quality and quantity of workflow, training, developing and motivating staff, routing and streamlining work, and assisting staff with difficult queries), thus achieving the set targets and objective for the Retail business 
• To assess and determine terms for Retail business risks presented within set standards of service in a manner to ensure quality selection of risks and timely service

KEY TASKS AND RESPONSIBILITIES

• Management of the Distribution Channels to ensure;
• Increase in the number of the distribution channel partners
• Attain product revenue targets
• Ensure profitability of the relevant product at appropriate cost levels
• Provide Training support for the distribution channel partners
• Ensure effective internal controls, policies and procedures are in place
• Determine acceptability of risks, monitor and review terms based on risk profile
• Managing an efficient sales cycle (sales pipeline) and value-based service cycle through use of Product bundling to drive the business goals
• Define markets for the Nairobi Retail Business distribution channels for the Retail products
• Ensure that proper management of accurate, quality and timely business reports and use these to compile channel reports
• Manage Workflow distribution, allocation and prioritizing
• Staff administration - Supervise, training and mentor staff on technical matters
• Review and approve underwriting policy documents, renewal notices and cancellation refunds
• Coordinate issuance of renewal notices and follow up of clients to ensure retention
• Monitor cash & carry policy to ensure that all premiums are paid upfront
• Manage IPF business in liaison with the finance team
• Monitor service standards to ensure high quality customer service is delivered
• Manage & Attend Client, Intermediary and Branch meetings
• Resolve client enquiries, ensure timely completion of investigations/resolution
• Preparation of management Reports & CRM Adoption
• Systems Enhancement-Continuously review the effectiveness of workflow systems and recommend enhancement
• Quality Assurance- Perform regular quality checks and take appropriate corrective action
• Maintain effective business relationships to ensure effective delivery of service

SKILLS AND COMPETENCIES

• Entrepreneurial Spirit
• Market Awareness
• Ownership & Commitment
• Customer Focus
• Excellent communication & interpersonal skills.  
• Time management & Negotiation skills
• Business Planning & Implementation

KNOWLEDGE & EXPERIENCE 

• Technical Knowledge
• At least 3 years’ experience

QUALIFICATIONS 

• A business-related degree from recognized university
• Professional insurance certificates/ diplomas/ advanced diploma

Closing date: 04 April 2022