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Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance a...
Description
In line with enhancing career progression of staff and to support business growth, we seek to recruit a qualified, experienced, self-driven, highly motivated and passionate candidate to fill the following position in the International Banking Department.
The role will evaluate business and system performance and the expected outcomes, evaluating quality controls to see how effective they are and identifying the possible errors. These evaluations have to be communicated to the management to enable them to make informed decision in regards to the business.
Reporting to the Senior Business Performance Analyst International Banking and Payments, the ideal candidate will provide administrative and technical skills to support a project to success. He/she will:
Perform Business Analysis, Manage & Reduce Risk
Improve Operational Efficiency
Increase Profitability
Increase Customer Services and Satisfaction
Qualifications
Broad technical understanding (performance analyst)
Stays abreast of industry developments to make cost effective use of new and emerging tools and technologies. Keeps up to date with advances in digital analytics tools and data manipulation products.
Communicating analysis and insight
Should be able to use the most appropriate medium to visualize data to tell compelling and actionable strategies relevant for business goals. Presents, communicates and disseminates analysis and recommendations effectively, appropriately and with high impact.
Performance measurement
Enables the team to develop a performance framework including key performance indicators (KPIs) for a service or product. Provides the intelligence to support the formulation of both short-term and long-term strategic plans. Is able to identify and analyse options, and assess their feasibility and operational impact. Ensures that business solutions are aligned with strategy, business goals and end user needs.
Undertaking analysis and providing insight
Able to turn data into valuable insights that inform decisions. Has an understanding of analytical tools and is numerate. Collects, collates, cleanses and interprets data to derive meaningful and actionable insights. Able to identify and apply the most appropriate analytical techniques to bring different sources together to tell a story. Involves teams in analytics to increase consensus and challenge assumptions.
Verification and validation of data and analysis
Is aware of quality assurance techniques including those used by other analytical professions. Identifies the right data sources and then validates and understands how to interpret the results. Ensures data is fit for purpose.
Understanding analysis across the life cycle
Understands the different phases of product delivery and is able to plan and run the analysis for these. Able to contribute to decision-making throughout the lifecycle. Works in collaboration with user researchers, Developers and other roles throughout the lifecycle. Understands the value of analysis, how to contribute with impact and what data sources, analytical techniques and tools can be used at each point throughout the lifecycle.
Understanding constraints (performance analyst)
Able to understand and work within the given constraints (including but not limited to technology, policy, regulatory, financial, legal, ethical, user constraints) and to challenge constraints that can be changed. Capable of ensuring compliance against constraints by adapting products and services where needed with a particular focus on data security and privacy concepts including data protection.
User-centered analysis
Understands and can identify who users are and their needs based on evidence. Puts users first and can manage competing priorities. Understands the importance of analysis to user centered design and collaborates with professions that are focused on user centered design (for example, user research, user experience, content, design, business analysis). Acts as a voice of the internal user and end user, and brings together data from varying sources to ensure that all members of agile delivery teams have access to actionable insights.
KEY PERFORMANCE INDICATORS (KPI’s)
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