Cloud Services Administrator at World Vision Kenya

Key Responsibilities:

World Vision Kenya is part of the Inter-Agency Scheme for the Disclosure of Safeguarding-related Misconduct in Recruitment Process within the Humanitarian and Development Sector and all candidates will thus be screened as appropriate for any safeguarding related misconduct.

Purpose of Position

Cloud Systems Administrator (cloud admin) is responsible for working in a mixed Windows and Linux software environment. The responsibility of the individual is to manage the instances of the cloud infrastructure services and the multiple cloud servers. The scope of the cloud admin entail transitioning locally hosted infrastructure to the cloud, configure cloud environments to meet your WVK’s needs, and architect systems for data management. The incumbent is tasked in designing, implementing and daily operations support and maintenance of cloud services and cloud-based information systems. s/he is the primary focal point in the effective operation of messaging, collaboration, enterprise and ministry IT solutions for the NO. S/he is required to work closely with the Head of IT & Digital to implement proactive approaches to monitoring and reporting on cloud services that maximize uptime, reliability and visibility.

Major Responsibilities

IT Systems and Capacity Planning (15%)

1. Works with business analysts and clients to understand business needs
2. Analyzes and documents requirements.
3. Assists with determining requirements impact on existing architecture, work processes and systems.
4. Works with impacted areas to ensure proper communication / review of requirements and integration.
5. Assists with determining infrastructure systems specifications, input/output processes and working parameters for hardware/software compatibility.
6. Assists with analysis, design, development, and documents systems to meet business requirements.
7. Assists with coordination and design of subsystems and integration with larger systems.
8. Develops strategies to manage the frequency of appropriate support package/patch application.
9. Adheres to policies, processes and standards

Server and Cloud Infrastructure Management (20%)

1. Deploys and reviews new, modified or enhanced system hardware and software components or services.
2. Installs, configures and maintains system hardware and software components.
3. Help architect and administer reliable and secure AWS and Azure environments
4. Make hardware recommendations based on technical project requirements
5. Automate administration and maintenance tasks
6. Evaluate, and implement new technologies, and integrate systems into the computing environment.
7. Maintain and improve reliability of all managed systems
8. Help perform security reviews, make security recommendations and implement ongoing system updates to ensure the latest security best practices are being followed
9. Change control for cloud management and managing change requests for specific modifications to virtual machines.
10. Leads site specific disaster recovery plans.

Cloud Systems Administration (30%)

1. Access Control: Manages user access to, systems, servers, and files; administers the setup of new profiles, creates and updates access permissions and maintains user accounts.
2. Installs, configures and maintains system hardware and software components.
3. Microsoft cloud services Administration, primarily for Office 365 as well as for Power BI, Azure Cloud, SharePoint and other cloud services as they are implemented at WVI.
4. Maintains tracking and configuration documentation and plans.
5. Supervises the installation of system upgrades and service packs.
6. Setup and maintain identity and access management (IAM) systems (access control and determines if inactive accounts should be deleted).
7. Monitors system-operating capacity in terms storage, memory and CPU utilization; reviews performance and control reports.
8. Recommends settings changes to the operating system to improve performance and reliability.
9. Develops, maintains, recommends, documents and supports tools and backend utilities to provide capacity planning management.
10. Assesses potential items of risk and opportunities of vulnerability in the network and on information technology infrastructure and applications.
11. Reviews risk assessments, analyses the effectiveness of IT control activities, and reports on them with actionable recommendations

FCAPS Management (Fault, Configuration, Accounting Performance, and Security) (10%)

1. Monitors systems activity and logs problems.
2. Reviews server and cloud infrastructure requirements and system interdependencies.
3. Assists with designing, planning and leading testing efforts and coordinates feedback of test results; develops cases test files and conducts testing to ensure requirements are met.
4. Adjusts cloud systems infrastructure stack on routine basis and provides input to capacity planning activities.
5. Assesses network performance to ensure that it meets the present and future needs of the business.

Customer Support (5%)

1. Provides support for server and cloud services issues for the user
2. community.
3. Provides documentation, training, and guidance to IT clients
4. Provides responsive support for problems found during normal working hours as well as outside normal working hours.

Vendor Management (5%)

1. Works with vendors to resolve problems relating to cloud services
2. Monitors services provided by vendors to ensure service levels meet requirements.
3. Evaluates vendor solutions to ensure compliance with requirements and cost-effectiveness.
4. Notifies management when contract requirements are not being met.

Research/Evaluation (5%)

1. Conducts technical research on server and cloud systems upgrades and components to determine feasibility, cost, time required, and compatibility with current system.
2. Develops and maintains metrics around the system and institutes a process for continuous improvement.

Others (5%)

1. Participate and contribute in committees and task forces as may be assigned from time to time  
2. Perform any other duty as assigned by the supervisor or Designee

Knowledge, Skills and Abilities

1. Bachelor’s Degree in Computer Science, Information Technology, or a similar field from a recognized university.
2. Technical certification in one or more IT disciplines or technology (MSCE, CCNA, ITIL)
3. Minimum 6 years’ experience as a systems administrator - 2 of which is working experience on advanced network, cloud and/or systems.
4. Demonstrated proficiency and experience working with Azure, Amazon Web Services (AWS) and some or all of the following: Linux (CentOS and Red Hat), Microsoft Windows (Server and Workstation), databases (Oracle, MySQL), web services, internet protocols,
5. Network Attached Storage (NAS) and Storage Area Network (SAN) systems, DNS, DHCP, O365
6. Comprehensive understanding of web systems and related infrastructure including tools for remote deployment (BigFix)
7. Experience managing common security controls (IAM, Least Privilege, Firewall, Patching, Antivirus, etc.)
8. Experience using virtualization platforms, such as VMware, VSphere, and Microsoft Hypervisor
9. Good customer service skills and experience
10. Effective in written and verbal communication in English
11. Exceptional analytical and troubleshooting skills for solving problems.
12. Able to work under tight deadline and cope with pressure
13. AWS Certification preferred (AWS Certified SysOps Administrator)
14. Microsoft Certified Solutions Expert (MCSE): Cloud Platform and Infrastructure
15. Microsoft 365 Certified: Enterprise Administrator Expert
16. Virtualized systems design and deployment