Collections Officer at Stellar Human Resource Solutions

• Our client a leading microfinance institution in Kenya, is seeking dedicated and dynamic Collections Officers to join their team. They are committed to providing exceptional financial services and empowering clients to achieve their financial goals. As a Collections Officer, you will play a crucial role in ensuring timely repayment of loans and maintaining healthy cash flow.

Key Responsibilities:

• Proactively contact clients to remind them of upcoming payments and follow up on overdue accounts.
• Negotiate payment arrangements and settlements with clients in a professional and empathetic manner.
• Maintain accurate records of all communication and transactions with clients.
• Collaborate with other departments to resolve customer issues and disputes.
• Analyze client accounts to identify trends and implement effective collection strategies.
• Prepare and present regular reports on collection activities and outstanding debts.
• Ensure compliance with all regulatory requirements and company policies.

Qualifications:

• Bachelor’s degree in Finance, Business Administration, or a related field.
• 3-5 years Proven experience as a Collections Officer or in a similar role, preferably within the financial sector.
• Strong negotiation and communication skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work under pressure and meet deadlines.
• Proficient in MS Office and familiarity with collections software.
• High level of integrity and professionalism.