Corporate Life Service Associate (FTC) - (21000012) at Britam

Number of Openings:  6

Job Purpose:

The jobholder will be responsible for administration of Group Life business and ensuring that customers receive prompt services including handling of queries from the client and related parties.

Key Responsibilities:

1. Sending of renewal notifications.
2. Provide scheme performance reports in collaboration with the Claims Team
3. Ensure that primary reconciliations of payments, payables and receivables between the client and related parties with respect to premium and administration fees is done.
4. Prompt processing of initial and renewal costings and adherence to SLAs and TATs.
5. Ensure accuracy in costings and debit/credit notes
6. Follow up on timely premium payment from the clients and processing supplementary costings
7. Follow up on timely Administration Fee payment by the related parties
8. Communication of costings (i.e. new entrants, revised salaries & exits) and medical underwriting requirements.
9. Provision of costing schedules to the Claims Team for claims processing
10. Processing of commissions for intermediaries
11. Efficient data management and proper filing
12. Communication of booked premium to Finance Department and Underwriting Department

Knowledge, experience and qualifications required

Knowledge, experience and qualifications required

1. Bachelor's Degree in a business related field 
2. Professional studies in Insurance - AIIK or ACII or other related studies is an added advantage
3. Experience of at least 1 year in Group Life Service or closely related working environment
4. Computer Knowledge- Microsoft Office
5. Good communications and presentation skills
6. Excellent analytical and numeric skills with attention to detail

Performance Standards

1. Renewal of Group Life Schemes within stipulated time
2. Preparation of renewal invites within stipulated time
3. Issuance of debits/credits within turnaround times
4. Issuance of medical underwriting requirements within the stipulated time
5. Corporate Life Clients scheme reconciliation