Customer Experience Manager at Bridge Talent Management

Job Description
Responsibilities

• Lead & Drive customer experience value chain for Customer Obsession & Loyalty.
• Build our Brand and Inspire Customer Loyalty & Obsession.
• Rebrand customer experience models and generate efficiencies thereof.
• Deliver exquisite Client Digital Experiences.
• Ensure the Quality and Profitability of our Client Relationships.
• Deliver Omni-channel solutions to client messaging & reach – Routine & Complex needs.
• Transform and Lead our Customer Support teams/Solutions - to meet adaptive demands.
• Implement Solutions that anticipate & address client needs, and concerns in real time.
• Review & Pull insights from Consumption data & analytics – for translatable offerings.
• Lead Customer Promotional campaigns – on Upselling; Cross-selling; & Awareness initiatives.

Requirements

• Should possess at least 5 years of experience in a Customer Experience position in a Service industry or Digital technology platforms.
• A bachelor's degree in marketing, communications, advertising, business management, or in a related field preferred.
• Extensive experience in gathering and interpreting customer experience information.
• Solid knowledge of online customer engagement platforms and channels.
• Proficiency in MS Office, as well as customer experience and CRM software, such as amoCRM and Qualtrix CustomerXM.
• Superb communication, collaboration, and problem-solving skills.