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CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.
Job summary/ Job purpose/ Role Intent:
To manage a team of customer care advisors to deliver comprehensive and excellent customer experience by ensuring quicker turnaround time of escalated cases and enhancing the First Contact Resolution by continuous improvement of workflows.
Key Responsibilities
Principal Outputs for this role
Requirements
Qualifications- Academic and Professional
Experience
Competencies
Technical competencies
Customer Experience core competencies
Leadership competencies
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