Customer Service Officer - General Insurance Kenya at Old Mutual Kenya

Introduction

Reporting to Assistant Manager - Customer Service the job holder will optimally carry out business processing in the department and ensure that customer standards are met.

Minimum Requirements

Qualifications:

• Any Business Degree
• Entry Level

Experience:

• One year in Insurance Industry
• Product knowledge and functions of the various departments

Job Specification...

• Ensure completeness of insurance documentations-KYC
• Prepare Renewal lists and process renewal notices
• Premiums Processing
• Process underwriting documentations
• Prepare policy documents/ contracts
• Respond to inter departmental queries and complaints in a timely manner
• Assist in credit control by ensuring no unpaid business is not booked
• Membership Management- Deletions, additions, member lists, deactivation letters etc.
• Preparation of Medical cards, activation, deactivation, issuance etc.
• New medical scheme set ups- completion of contract files, payments, member lists etc.
• Keep motor certificates allocated safely and make monthly declarations of usage
• Preparation and issuance of motor certificates and yellow cards for fleets
• Tracking Bonds