Customer Success & Product Adoption Sales Manager at Crystal Recruit

Responsibilities

• Owning and achieving the business goals and objectives by creating and nurturing the Customer success ecosystem.
• Lead a team of customer success executives and mentor them by working with them on the field.
• Implement customer success processes.
• Ensure Business results through renewals and referral sales.
• Ensure Customer Happiness and Success through CHI.
• Manage and nurture teams.
• Guide team growth, performance evaluation and clarity about career path

Requirements

• Degree in Accounts/Finance
• 7 - 10 Years' experience in a similar role
• Strong communication skills and interpersonal skills.
• Strong communication skills
• Team management.
• Disciplined execution.
• Customer Empathy
• Experience in managing customer support and customer success journey in similar space.