Customer Technical Service Specialist – Manufacturing at Corporate Staffing

Roles and Responsibilities 

Technical Customer Support

• Develop and maintain systems to preserve quality customer satisfaction relating to service activities and products.
• Collates reports from on-site warehouse pallet packaging care keepers.
• Interacts with customers in order to resolve technical issues. 
• Ensures the company’s logistic capabilities meet up with customer local off-load requirements.  
• Acts as customer contact for label development and promotions.
• Processes and records call transactions using a computer and designated tracking software.
• Assists in the process and continuous improvement/Recycling unit with the execution of the recycling program.
• Monitors performance (quality, food safety, and services) according to agreed standards and takes necessary action to communicate/advise/assist according to performance level.
• Monitors standards and updates to ensure internal quality and food safety management system attains requirements.
• Maintains all corrective and preventive action data for customer issues.
• Utilises problem-solving tools in conjunction with a process improvement unit to eliminate customer quality concerns.
• Gather appropriate and adequate data for the preparation of the Quality Assurance unit’s monthly report.
• Implements, maintains, monitors, and improves the quality and food safety management system for the company.

Integrated Management Systems and food safety management systems

• Supports quality assurance/auditing processes within the company in line with IMS (quality, environment, health and Safety) food safety and other requirements.
• Develops an audit schedule in line with ISO 9001, ISO14001, OHSAS18001, and FSSC22000 sends to the Quality Assurance Manager for review. 
• Follows up on all activities relating to the establishment, implementation and maintenance of the Integrated Management System (Quality Management System ISO9001 and Food Safety System

Others

• Assists in the process and continuous improvement/Recycling unit with the execution of the recycling program.
• Facilitates technical educational presentation on can production and advantages of recycling for the target audience (children between 6 and 13 years).
• Assists with the implementation, maintenance and continuous improvement of the integrated management system (ISO9001, ISO14001, OHSAS18001) and food safety management system.

Qualifications:  

• Minimum of a First Degree in Engineering (Preferably Mechanical)
• At least 8 years post-qualification experience in a similar role within the manufacturing industry
• Quality Assurance and Control
• Hazard Analysis and Critical Control Points (HACCP)
• Statistical Process Control (SPC)
• Inspections and Continuous Monitoring
• Manufacturing Operations
• Audit Management

Benefits:

• Medical, Pension, performance-based bonus, group insurance

Requirements

• Passport- travel for 3-4 months for training purposes within Africa