Subscribe to Job Alert
Join our happy subscribers
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.
Job Purpose Statement
Responsible for analysis of Quality data to generate reports and insights that support to the IT and teams that deal with digital channels to track daily compliance to assigned Bank processes and procedures and SLAs and working with the CX Business partner to identify areas of intervention
Key Accountabilities (Duties and Responsibilities)
Financial 15% Risk Management:
Internal business processes 45% Reporting:
Customer 25% Customer Touch Point Quality
Learning and growth 15% Personal Growth
Ideal Job Specifications
Academic:
Professional:
Desired work experience:
Bank Core Value Behaviours (Performance Drivers)
Technical Competencies
Behavioural Competencies
Build your CV for free. Download in different templates.
Join our happy subscribers