Deputy Manager at Majid Al Futtaim

Commercial Performance

• Oversee and implement the commercial policy agreed for the store pricing
• Oversee the products assortment in the section
• Negotiate internal promotions with suppliers to enforce the image of discount inside the section (Promo-Book)
• Monitor the NPS in the section work on improving areas that needs development.

Merchandise and Stock Management

• Provide input on the price image and freshness image
• Ensure proper stock management (Preparing stock reports, stock value, control out of stock, stock replenishment orders and merchandise deliveries)
• Oversee and implement initiatives to ensure lowest waste and shrinkage ratio and control waste items report
• Control orders and follow up on deliveries
• Identify slow moving items and stock depreciation in order to help push their sales before expiry, if applicable
• Maintain the goods in the designated areas and keep them in good condition
• Manage and control displays to ensure correct pricing and Plano-gram is implemented at all times
• Control merchandisers’ attendance and performance

Store Service Functions

• Enforce safety, health and security rules as per internal standards and external rules and regulations
• Ensure the implementation of the security and hygiene procedures for assets and employees in the section
• Ensure the team is delivering excellent customer service when answering questions and promoting sales
• Enforce the application and protection of company’s “Know-How”
• Attend to customers when they need support and offer solutions

Human Capital Responsibilities

• Apply and follow MAF Retail’s Human Capital corporate policies and relevant procedures and instructions
• Develop employee schedule for staff members in team
• Monitor and observe sales personnel to ensure that they are working according to company rules and work protocols
• Provide training and feedback to direct reports
• Provide assistance to newly hired staff to make them understand the work and carry out their duties effectively
• Intervene during special circumstances, such as customer complaints and issues, to ensure problems are resolved
• Teach store personnel the importance of good customer relations and its impact on sales and company reputation
• Motivate sales teams to meet their specific targets by emphasizing on working “better