Digital Content and Information Management Specialist at United Nations Environment Programme (UNEP)

Task description
Under the direct supervision of a Programme Management Officer in Enterprise Solutions Section/UN Environment's Corporate Services Division, the UN Volunteer will take the following tasks:

• Intranet Management: Support with updating content and layout regularly to enhance personnel experience.
• Assist with review, maintaining and monitoring compliance with Intranet style and content guidelines.
• Assist with enforcing and monitoring compliance with Intranet Policy.
• Participate in and maintain regular communication mechanism with content creators from various divisions of UNEP.
• Provide support to personnel in populating content, including face-to-face and using tools such as How-to-Guides, Video tutorials and others.
• Provide advice on various options for placement and design of the content on Intranet.
• Collect and respond to feedback on the Intranet using surveys and other methods
• Assist with developing and monitoring of Intranet Key Performance Indicators.
• Research on new features that will enhance the intranet, including social features.

Outreach and Awareness Raising:

• Assist with implementation of the sections outreach strategy (“weShare”) to increase aware-ness and proficiency on the use of various digital solutions developed by ESS and other relevant stakeholders.
• Activities in the outreach strategy include identification of topics and coordination of bi-weekly virtual information sessions with subject matter experts, scheduling of information sessions, developing promotional videos, sharing written communication to personnel on various digital solutions features, amongst others.
• Support with assessing effectiveness of the outreach strategy and suggest improvements as appropriate.

 Information Architecture

• Provide advice on the most efficient and user-friendly information structuring and navigation in the Intranet.
• Re-organize, re-structure, and label content in ESS corporate documentation storage systems, such as MS Teams and SharePoint in an effective way. Provide advice to other divisions on the same.
• Provide advice on informational architecture in various knowledge management projects, in close collaboration with relevant responsible units. For example, assist with UNEPs digital archiving initiative, work with Science Division on enhancement of Knowledge Repository and others.
• Any other related tasks as may be required or assigned by the supervisor.

Furthermore, UN Volunteers are encouraged to integrate the UN Volunteers programme mandate within their assignment and promote voluntary action through engagement with communities in the course of their work. As such, UN Volunteers should dedicate a part of their working time to some of the following suggested activities:

Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day).
Be acquainted with and build on traditional and/or local forms of volunteerism in the host country.
Provide annual and end of assignment self-reports on UN Volunteer actions, results, and opportunities.
Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.
Assist with the UNV Buddy Programme for newly arrived UN Volunteers.
Promote or advise local groups in the use of online volunteering or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.

Required experience

• 3 years of experience in a field relevant to communications, knowledge and content management or related field with minimum 2 years of relevant work experience with social intranets, digital content development, knowledge and information management projects or other relevant initiatives at national/international level