Digital Solutions Specialist at United Nations Environment Programme (UNEP)

Mission and objectives

Since its inception in 1972, the United Nations Environment Programme (UNEP) has been the global authority that sets the environmental agenda, promotes the coherent implementation of the environmental dimension of sustainable development within the United Nations system and serves as an authoritative advocate for the global environment. UNEP’s mission is to provide leadership and encourage partnership in caring for the environment by inspiring, informing, and enabling nations and peoples to improve their quality of life without compromising that of future generations. Headquartered in Nairobi, Kenya, UNEP works through its divisions as well as regional, liaison and out-posted offices and a growing network of collaborating centres of excellence.

Context

UN Environment Programme (UNEP) is the United Nations systems designated entity for addressing environmental issues at the global and regional level. Its mandate is to coordinate the development of environmental policy consensus by keeping the global environment under review and bringing emerging issues to the attention of governments and the international community for action. This assignment is located in the UNEP’s Corporate Services Division (CSD), at the Nairobi duty station. The Enterprise Solutions Section in CSD is mandated to enable efficient programme delivery through the use of ICT and emerging technology stand-ards, solution and overall business process automation supporting the organization’s programme of work. It undertakes a wide range of services, activities, and projects. It works closely with clients throughout the project life cycle to tailor the services to their needs ensuring that the solution meets the required objectives from a specification, resource, and time perspective. The Section is currently involved in the strategy, planning and implementation of workflow automation and service request tracking as part of weCollaborate, UNEP’s principal information and knowledge sharing platform.

Task description

Under the direct supervision of the Programme Management Officer in charge of weCollaborate in the Section and in close engagement with the UNEP business process owners, the National Specialist Volunteer will be part of a team to design, develop and implement various workflow automation and service request tracking systems as part of weCollaborate digital ecosystem. The specific tasks of the National Volunteer include the following : - Participate in the analysis, design and development of applications to support the paperless process initiative using Microsoft Power Platform, Jira, Confluence or other tools available within UNEP. - Develop a conversational chat bot to respond to questions and answers using Microsoft’s QnA Maker or other similar technology. - Create applications and dashboards to embed within weCollaborate using Power Platform, Power BI, custom-made Confluence User Macros, or other similar technology. - Research the use of emerging technologies, such as natural language processing or machine learning to streamline the work of UNEP. - Participate in the operations and support of the Confluence and Jira-based weCollaborate. Furthermore, UN Volunteers are required to : - Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark IVD). - Be acquainted with and build on traditional and/or local forms of volunteerism in the host country. - Reflect on the type and quality of voluntary action that they are undertaking, including participation in ongoing reflection activities. - Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc. - Assist with the UNV Buddy Programme for newly arrived UN Volunteers. - Promote or advise local groups in the use of online volunteering or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.

Eligibility criteria

Age: 27 - 80

Nationality

Candidate must be a national or legal resident of the country of assignment.

Requirements

Required experience

• 3 years of experience in application software systems analysis, design, and development ; and data management, at national/international level. - High proficiency in at least four of the following: Jira, Confluence, PHP, Python, JavaScript, SQL databases, Microsfot Power Platform tools, Power Apps, Teams, SharePoint Online. - Demonstrated writing and speaking skills in English. - Experience working in teams, including coordination of junior members, and in engaging with clients. Working with multi-cultural teams would be an advantage. - Experience in developing workflow automation and service request tracking solutions would be an advantage.

Area(s) of expertise

Information technology

Driving license

Languages

English, Level: Fluent, Required