Dispatch & Logistics Manager at Summit Recruitment and Search

Key Responsibilities

• Manage the daily scheduling of drivers and ensure delivery targets are met.
• Communicate with drivers and customers throughout the delivery process.
• Ensure compliance with all safety regulations.
• Responsible for meeting on-time performance requirements.
• Resolve transportation problems with urgency and professionalism.
• Record and document information from drivers and distribute it to appropriate departments.
• Develop and implement dispatch strategies to optimize efficiency and reduce costs.
• Monitor driver performance and provide feedback to improve service delivery.
• Conduct regular audits of dispatch and logistics processes to ensure compliance with company policies and regulations.
• Collaborate with other departments to streamline operations and improve customer satisfaction.
• Handle customer inquiries and complaints, providing solutions and ensuring a high level of customer service.
• Perform any other duties as may be assigned by management.

Qualifications

• Must have a Bachelor’s degree in logistics/supply chain/transportation function or business-related course.
• Must have integrity with high morals and professional ethical values.
• Must have a minimum of 5 years’ experience as a dispatch and logistics manager for the logistics sector.
• Must have thorough knowledge of logistics operations procedures & processes.
• Demonstrated excellent analytical, problem solving and organisational skills.
• Demonstrated ability to multi-task and work under pressure while meeting strict deadlines.
• Must have excellent communication and interpersonal skills.
• Must be self-driven, focused and goal oriented which includes ability to work remotely.
• Able to work in a variable shift pattern with hours that may vary according to operational need.