Ecommerce Specialist at Stellar Human Resource Solutions

Main Responsibilities of the Ecommerce Specialist

include:

• Driving the sales performance of the e-commerce platform
• Managing and executing promotional campaigns
• Providing insights on customer shopping trends to support assortment selection and identify assortment gaps
• Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments
• Working closely with demand planning and warehousing teams in order to ensure smooth order fulfillment
• Providing analysis and reporting on metrics such as weekly/monthly sales by department, new product sell-through and offer code performance
• Web Analytics – monitor and measure site performance, while using this to make recommendation and improve performance.
• Measure online conversion and identify tactics internally and with third parties to improve conversion rates.
• Collaborate with the ecommerce team on optimizing the website customer experience / journey, feeding into decisions on content, functionality and layout across the site
• Collaborate with the design team to upload content to the site

REQUIREMENTS:

• A degree in Marketing, Business Administration or related field.
• Prior experience in a similar role. Experience within digital marketing is a plus.
• 2-3 years experience in Google-Ads Search Engine Optimization (SEO) Search Engine Marketing and Paid Search (PPC)
• Possess a solid understanding of e-commerce frameworks.
• Must have a high level of attention to detail including proven ability to manage multiple, competing priorities simultaneously.
• A creative and strategic thinker with a strong customer orientation.
• Excellent interpersonal and communication skills, thrive in matrix environments and are adept at building relationships with different stakeholders.