Fairmont Gold Assistant Manager at Fairmont Hotels & Resorts

Responsibilities

Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Coordinating all aspects of the Fairmont Gold floors, to ensure the smooth operation and highest level of guest satisfaction at all times
• Ensuring that all team members have the necessary resources available to exceed guest expectations
• Consistently seeking ideas for enhancing the Fairmont Gold product and services
• Maintaining communication with all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basis
• Tracking and forecasting daily, weekly and monthly Fairmont Gold occupancy
• Strong and effective communications with all other departments, highlighting Fairmont Gold area to ensure the proper level of service to our guests
• Supervising all contributing staff members who provide services to the Fairmont Gold area to ensure that the appropriate services levels are provided and achieved at all times
• Handle Fairmont Gold guest concerns in relations to the areas and react quickly, logging, following up and bringing to full resolution
• Liaise with Front Office team to ensure smooth arrival/departure of Fairmont Gold guests, Fairmont Gold inventory management and collaborate on initiative to provide five star service
• Balance operational, administrative and Colleague needs
• Lead the operation of the Fairmont Gold arrival and departures experience.
• Involvement with training, development and performance management of all Fairmont Gold Attendants
• Participating in recruitment and training of new Fairmont Gold Attendants
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Qualifications

Purchasing Coordinator

Are you organised, passionate and ready to grab this opportunity to join our Procurement team of professionals who turn moments into memories for our guests and colleagues everyday? COME AS YOU ARE AND SHARE YOUR TALENT!

What Is In It For You

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What You Will Be Doing

Reporting to the Purchasing Officer, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, engaging and friendly service
• You’ll arrange requisitions for stock replacement
• You’ll receive, classify, store, take care of, distribute, request and take inventory of food & beverage, materials, supplies and equipment
• You’ll arrange lists of excess or outdated items
• You’ll Keep storage facilities, loading docks, materials and supplies in a neat and orderly fashion.
• You’ll oversee the loading, unloading and executing of delivery trucks.
• You’ll load and unload at the point of pick-up, delivery or distribution when necessary.
• You’ll pack, unpack, count, weigh, and measure materials, supplies and equipment upon receipt.
• You’ll check materials received against invoices and notes breakage and discrepancies in quantity or quality.

Your Experience And Skills Include

• You’ve had several years of professional experience in purchasing, ideally at a hotel or catering facility, and speak English fluently
• You’ll bring a positive attitude, service orientation and team spirit to your job, so that you can give your colleagues optimal support in negotiating the maze of figures
• You can inspire colleagues, and you have good self-management skills
• You’re a doer – and even if you do it wrong sometimes, you openly admit it
• You’re not just bringing your abilities, but also your character
• You’re computer literate and must have experience with MS Office and FMC
• Service minded, with attention to quality
• A thorough and organized approach