Front Office Manager at Brites Management

DUTIES AND RESPONSIBILITIES

• Ensures that all team members clearly understand their job roles, responsibilities, and performance expectations.
• Supervise, train, and mentor front office staff to maintain high standards of guest service.
• Develop and implement procedures to enhance front office operations and ensure smooth day-to-day functioning.
• Handle staffing schedules, performance evaluations, and disciplinary actions.
• Review and manage daily financial transactions, including cash handling, billing, and reconciling discrepancies.
• Assist in budget preparation and control departmental expenses to meet financial targets.
• Ensure adherence to hotel policies, procedures, and regulatory requirements.
• Implement and oversee safety and emergency protocols to ensure guest and staff safety.
• Ensures good communication between all departments and the front office to better serve our guests.
• Anticipate the needs of guests; display an open, friendly, courteous, and approachable
• demeanor to guests; proactively engage guests to provide quality service
• Attends weekly staff meetings and sales strategy meetings when needed. Ensures all policies and procedures are in place to adhered to.
• Participate in regular meetings with the management team to discuss operational issues, guest feedback, and strategies for improvement.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Hospitality Management
• Must have 5 years experience in hotel front office, 2 years in front office leadership
• Ability to multitask, prioritize, and work in a fast-paced environment.