General Manager at Bridge Talent Management

Objective:

• Ensure the Business Unit meets its budget targets and maintains high levels of customer satisfaction.

Key Responsibilities:

P&L and Service Quality:

• Achieve budget goals for Warehousing, Corridor & Projects; develop business growth and new client acquisition; oversee branch administration.

Business Development:

• Manage projects, transit solutions, and transport; monitor services for customer satisfaction; ensure statutory compliance.

Resource Management:

• Meet labour, equipment, and investment needs; maintain relations with strategic partners (KPA, KRA, etc.); plan and oversee daily operations; prepare annual budgets; handle collections and dispute resolution.

Team Management:

• Ensure staff welfare, safety, and environment; advise on strategic matters; set goals for service quality and cost control; assess team performance; ensure adequate HR resourcing; conduct operational meetings.

Operational Management:

• Manage operational files and profitability; achieve KPI targets; supervise Mombasa depots and warehousing; manage commodity trading; maintain corridor matrices; coordinate movements; negotiate transport rates; manage COLOG and Demurrage risk.

Client Management:

• Maintain operational relationships with clients; handle instructions and communications; validate tariffs and quotations; address operational issues; support credit control.

Management Reporting:

• Prepare monthly reports; Participate in Quarterly Business Reviews and ComEx; alert on significant issues; inform management of relevant business information; propose solutions to operational issues.

Requirements

• Education: Master’s degree in Business Administration; Certification in Clearing and Forwarding. (Added advantage: Certification in Accounting or Finance)
• Experience: Minimum 10 years in a busy logistics environment.
• Key Skills: Communication, Negotiation, Leadership, Business Skills, Analytical, Computer Skills, Basic Accounting