Head, Business Systems at Amref Kenya

PRINCIPAL RESPONSIBILITIES

• Management of all CRM related initiatives across the globe and within the Amref Enterprises in Nairobi.
• Professionally manage the team of software developers (shared resources)
• Align business systems to the overall Amref Health Africa strategy and plan with Amref Health Africa's business goals;
• Optimize information management through an understanding of evolving business needs and technology capabilities;
• Promote shared infrastructure and applications to reduce costs and improve information flow;
• Provide enterprise solutions that is scalable, adaptable and in synchronization with ever-changing business needs.
• Manage information risk assets through appropriate standards and security policies;
• Develop policies, standards and guidelines that direct the selection, development, implementation and use of Information Technology for Amref Health Africa;
• Build employee knowledge and skills in acquired software’s specific areas of expertise;
• Leverage industry best practices to govern and manage software services and subscriptions;
• Reduce software and support costs by negotiating volume contract agreements and eliminating or reallocating underutilized software licenses;
• Limit overhead associated with managing and supporting software by streamlining and/or automating IT processes;
• Establish ongoing policies and procedures surrounding the acquisition, documentation, deployment, usage and retirement of software in an effort to recognize long-term benefits;
• Work with other subject matter experts to obtain critical information required for the management and support of Amref-supported software;
• Manage software project scoping, development and implementation;
• Advise and support on software project implementation for various software development projects in Amref;
• Analyse and provide most economical solutions to acquisition and implementation of software;
• Coordinate the technology innovations by programs through participation in proposal writing for technology innovations and designing the implementation plan for the technology innovations;
• Advise and support programs on suitable technology solutions that enhance efficiency in service delivery;
• Develop policies on information system management based on industry best practices and implement them through the systems administrator;
• Oversee the documentation of all software under corporate ICT;
• Develop standard operating procedures for first line support to the service delivery team;
• Coordinate with infrastructure management on optimization of system performance;
• Oversee management and maintenance of all websites within Amref.

REQUIRED QUALIFICATIONS

Education

• Master’s Degree in a related field (Business, Computer Science or Information Systems) with a strong bias in Strategy and Business Transformation as well as a Bachelor’s degree in Computer Science, ICT or related field;
• Knowledge in large scale systems development on cloud, mobile and web-based platforms.
• Knowledge and experience in developing, supporting and maintaining Microsoft Dynamics 365 CRM is key.
• Familiar with CI/CD pipeline management tools such as Azure DevOps, Jira etc

Professional Qualifications/Membership to professional bodies

• Relevant professional qualification (Dynamics 365, Azure, AWS etc)
• Accreditation in Agile Methodology in Project Management
• Member of a relevant professional body

Experience

• Minimum of ten (10) years in senior ICT roles in driving strategy, transformation and data strategy by leveraging emerging technologies.
• Minimum of five (5) years of experience in writing business cases to support strategic and operational business initiatives, continuous process improvement initiatives and transformation.
• At least five (5) years’ experience in a similar role with successful delivery of business transformational outcomes.
• Experience in delivering large scale transformational change projects and ability to convey a compelling and engaging vision for change and providing documentation to a high standard and quality.

Competences and skills

• Ability to provide strategic thinking to operations and business change with confidence
• Ability to influence, persuade both team members and senior leadership
• Excellent interpersonal skills in team work, facilitation and negotiation
• Proven creativity, analytical and problem-solving skills
• Excellent communication skills (written and oral)
• Broad and diverse experience and knowledge in information and database systems
• Proactive, critical and creative thinking
• Good logical analysis, design and diagnostic skills
• Ability to exercise good judgement in design of software solutions
• Strong leadership and people skills
• Project management skills
• Flexibility to changes in the work environment
• Ability to work within deadlines
• Strong technical systems acumen
• Confidentiality, Diplomacy, Ethical, Integrity, Reliability