Head of Business Development at Corporate Staffing

Responsibilities

• Execute the organization’s strategic plan for vehicle financing (which includes log book loans and asset financing) and SME lending via the app with a strategic approach and emphasis.
• Develop a focused strategy for business growth that aligns with our overall approach, boosting the bank’s ability to increase business, lending, and generating revenue from both current and new customers, with a strong emphasis on maintaining high customer retention.
• Establish goals and tactics for expanding our product and revenue in the field of vehicle financing.
• Define targets for the business development team and create strategies to attain them.
• Lead market research efforts to understand customer preferences and needs, devising and executing new initiatives targeted at the right markets.
• Create and implement cost management strategies to enhance profit growth.
• Provide effective leadership, fostering a conducive work environment, and ensuring team satisfaction.
• Introduce a Management Information System (MIS) for ongoing monitoring of Credit Sales Department performance, customer and product profitability, and customer satisfaction.
• Oversee the performance of the Credit Sales teams through regular business evaluations, coaching, mentoring, resource allocation, and, when necessary, corrective measures for underperformance.
• Lead in performance management, employee development, talent management, and the establishment of a high-performance work environment through coaching, mentorship, and training for business development staff.
• Take full responsibility for log book loans and asset financing and supervise all sales and business development functions across the product.
• Strengthen controls and monitoring mechanisms to ensure high-quality lending and full compliance with the Bank’s Credit Policy, Central Bank of Kenya guidelines, and relevant provisions of the Banking Act related to lending.
• Ensure the confidentiality and integrity of customer information.
• Incorporate strategic marketing, emphasizing the creation of a competitive edge in a changing market while leveraging the products unique capabilities.
• Improve customer relationships by providing, communicating, and delivering value-based solutions to customers, shareholders, and partners.
• Actively seek out sales leads in vehicle financing and guide them through the sales process.
• Design a distinctive customer experience tailored to individual customer needs, optimizing interactions with the product and offerings to consistently provide and continually enhance the experience.
• Align sales and service efforts to cultivate a customer service culture as the basis for business growth thus building relationship with our clients 
• Fulfill any other duties assigned in accordance with organizational goals and objectivesTop of Form.Top of Form

Qualification and Experience Requirements

• University Degree in Business related field.
• Master’s in business administration in marketing or strategic management is an added advantage.
• At least 5 years of fintech experience in business development.
• Proficiency in computer use including MS Office tools and banking systems.
• Microfinance experience would be considered an advantage
• Experience with customer management, marketing, and relationship management.
• Strong reporting and presentation skills, communication skills, organization skills, time management skills and Motivational skills.
• Proven ability to generate new business.
• Strong analytical and interpersonal skills.
• Ability to make prompt decisions and be independent in problem solving.