Head of Culture at Access Bank Kenya

Job Purpose & Context:

The Head of Culture reports to the Country Head of Human Resources, Kenya. In this role, they will champion Access Bank Kenya’s culture and employee life cycle initiatives, providing expertise in the areas that support The Access Way. They will work collaboratively with Group and subsidiaries talent, culture, learning and development and business leaders to align the subsidiary with Group’s overall people strategies.

This is an exceptional opportunity for a passionate team member to design and lead strategies to recruit, develop, and retain top talent for an innovative and transformative culture model for supporting and accelerating organisation development.

Principal Accountabilities

• Function as primary liaison to internal people and culture committees and working /focus groups.
• Implement new and enhance existing staff recognition and reward programs in conjunction with business leaders and corporate communications teams
• Provide strategic advice to the senior management teams regarding organisational culture, values and workforce planning.
• Manage the recruitment, selection, induction, corporate training, and exit processes in liaison with the business leaders
• Developing and implementing strategies and programs to promote employee engagement and participation.
• Implement and continually improve the Bank’s onboarding and new hire training process, while ensuring employees feel welcomed, aware, and prepared to excel in their roles
• Help define and create strategies for the bank’s organizational culture and EVP goals to make Access an employer of choice
• Help ensure that Access Bank is an equitable and inclusive workplace where all employees feel valued and can thrive through trainings interventions, coaching, and overall strategy and practice
• Continuously build and evolve the bank’s talent development processes including organizational core competencies, goal setting, performance metrics, continuous feedback, coaching, and reviews
• Partner with Group L&D stakeholders to identify, develop, manage and implementing training and development opportunities for individuals and teams
• Partner with business leadership, HR team members and other stakeholder to understand business needs and then define and implement high impact Talent management strategies accordingly
• Drives the annual Talent identification process with enhancing management capabilities to identify high potentials in a quality and timely manner
• Develop and drive the subsidiary’s business succession planning process and career path management to engage and retain talent.
• To align & implement local & regional talent initiatives, projects and reporting.
• Strengthen management’s ability to identify, assess, and develop talents and support talents in the establishment of Individual Development Plans.
• Act as a culture coach, advisor and trusted partner of the leadership teams and the Talent population to provide support and guidance on various management practices and processes
• Partner closely with Group HR and subsidiaries teams to make all people processes integrated and consistent to offer best employee experience
• Manage the Performance Management process and assist with goals/KPIs development.

Key Personal Attributes:

• Ability to make connections across a variety of levels in the business, integrating different interventions into a holistic perspective
• Highly skilled communicator; exceptional interpersonal and relationship-building skills
• Ability to lead meetings and presentations, and to interface with all levels of staff with tact and diplomacy
• Highly skilled at project management; proven success working in a fast-paced environment and delivering against multiple work streams
• Conversant with change management strategies and best practice; proven success in influencing/implementing change across an organization
• People person who takes pride and pleasure in developing talent and creating engaging workplace cultures and environments for staff at all levels and from varied backgrounds
• Trustworthy in managing sensitive situations and information; you are discrete, professional, and possess excellent judgment
• Collaborative: you enjoy gathering stakeholder input to create innovative shared solutions that meet the needs of the organization
• You believe in the talent and potential
• Proficiency with Microsoft Word, Excel, and PowerPoint, required.
• Committed to equitable and inclusive practices in all phases of your work
• Track record in developing and managing culture transformation initiatives.

Qualifications & Experience

• Bachelor’s degree in human resource management/development, business, psychology, sociology, or related fields. Master’s degree preferred but not required.
• Minimum 7 years human capital/talent management /culture transformation experience in a progressive and multi-cultural environment
• Financial services, and preferably banking experience would be an added advantage
• Professional qualification in HR and Membership to a professional association locally or internationally desirable

To be successful in this role, you must be able to demonstrate that your personal and professional values resonate with our Vision, Mission and Values.