Head of Customer Success at Canonical

About the job
Help our customers elevate their open source practice and success

It is our mission to make enterprise-grade open-source available to every enterprise, entrepreneur or innovator. We create the world-renowned Ubuntu and a range of tools, impacting the lives of millions of people every day. We're looking for for a Global Head of Customer Success to deliver on customer goals, business transformation, increase their utilization of open source, and ensure the engagement, success, retention, and growth of Canonical's customers.

The Head of Customer Success must be action oriented, and motivated to drive growth across the globe in a fast-moving organisation. This is an exciting opportunity for a leader passionate about growing strong teams, open source software and customer success. We value:

1. A customer first attitude
2. Knowledge and passion for open source technology and infrastructure
3. Technology and SaaS experience
4. An ability to speak to technical customers in their language
5. Commitment to customer experience, across all customer segments from small to global strategic customers
6. Experience in onboarding, success planning, quarterly business reviews and escalation management
7. A track record of delivering success for your customers and for your organisation
8. Developing and growing talent and a track record building high achieving teams
9. Data-driven decision making, with a willingness to experiment and iterate
10. Bachelor's or equivalent in Computer Science, STEM or similar
11. Written and verbal communication skills in technical discussions

What we offer

1. Work from home with global travel 2 to 4 weeks for internal and external events
2. An opportunity to help shape a company and products with a strong influence in the open source community
3. An inclusive work environment
4. Learning and development
5. Annual compensation review
6. Recognition rewards
7. Annual leave
8. Priority Pass for travel