HR Shared Services Support Officer at NCBA Group

Job Purpose Statement

The purpose of the role is to provide day-to-day administrative support to the team. This will involve working closely with the team to ensure all the HR areas are executed exceptionally as per the defined procedures and practices. The role shall also ensure that reports and data analyses is prepared proactively to yield insights and that staff information is managed
securely.

Key Result Areas

Financial 15% 

• Prudent management of departmental expenses eg stationery and meeting costs
• Consciously recommend and work with vendors who are highly effective at best value for money
• Regular updates of staff medical, benevolent & group life insurance records to ensure adherence to budget e.g joiners, change in marital status, addition of children etc.

Customer 20% 

• Ensure the following HR processes are executed exceptionally as per the HR Policy and procedures:
• Documentation processing, flow and filing management in liaison with the HR team to ensure quality and TATs measures are achieved.
• Provide end-to-end administrative support to all the HR Shared Services processes.
• Work closely with the team to execute first-timeresolution of issues raised by staff to the department, in the achievement of exceptional internal customer service.

Internal business processes 20% 

• Be an advocate for a continually improving way of working within the team to drive efficient and impactful engagement and accurate delivery of service.
• Forming and maintaining employee files by maintaining an up to date, effective and accessible filling system for all the electronic and hard copy documents in the department in compliance with regulation and bank policy, while ensuring easy retrieval when required.
• Providing administrative support to Human Resources function on preparation of letters; i.e. mail, filing and photocopying.
• Support the maintenance and management of probation durations and confirmation due dates and follow up on probationers reports to ensure timely processing of confirmations.
• Update staff documentation in SAP
• Receive documentation from staff and HRBP’s ensuring appropriate filing for up to date staff files and SAP records’ update.

Learning and growth 20% 

• Maintain own high performance.
• Own up-to-date and actioned competency assessments and development plans.
• Nil disruption to business / loss of business due to lack of own succession and back-fill.
• Maintain the desired 360-degree feedback score.

Ideal Job Specifications

Academic:

• Bachelor’s degree from a recognized accredited university.

Professional:

• Completed or ongoing CHRP Certification
• Member, IHRM

Desired work experience:

• At least 2 years’ experience in administrative HR or operations in a mid-sized organisation.
• Proven track record of consistently supporting the achievement of operational processes HR.
• In-depth knowledge of the local banking industry, banking products, banking services and banking regulations.
• Sound working knowledge and understanding of all labour regulations and practices