Vacancies at NCBA Group

Job Purpose Statement

The Senior HR Business Partner will serve specific organisation divisions and/or departments as the HR interface in delivering the Business Strategy through managing the HR relationship with
the business and providing full range of HR operational and strategic support. This will be achieved by creating and implementing HR Plans that support optimal business performance in all areas of Human Resource in line with HR policy standards and industry best practice. Provide team leadership in driving HR Service excellence, team productivity, engagement
and overall business performance.

Key Result Areas

Financial 30% 

• Structure and implement productive manpower plans at the lowest cost, thus attaining a desired profit per head ratio against the defined strategy roadmap.
• Manage the success of Human Resources financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.
• Monitor the approved staff costs and head count budget of the assigned divisions and/or departments to ensure it remains within the approved limit.

Customer 30% 

• Work jointly with stakeholders and team to ensure the implementation of people strategies within the assigned divisions and/or departments more so:
• Accountable for the effectiveness of the Human Resources Business Partnership model in supporting the assigned divisions and departments strategically.
• Effectiveness of the hiring systems (policies, processes and tools) in attracting and selecting people with competitive attributes and skills.
• Realisation of performance (result-oriented) culture, evidently driven by suitable performance management practices and leadership development programmes.
• Ensure that the Compensation, Benefits and HR Analytics outcomes are relevant in supporting total reward within the assigned divisions and/or departments, that enhances talent engagement and productivity.
• Enhance the divisions and/or department’s competencies and capabilities through creation and implementation of learning and development strategies and systems that are effective in enhancing productivity, mitigating impact of high staff turnover driven by labour market environment.
• Ensure the provision of the highest quality of human resources shared services.
• Look after employee engagement and the creation of quality of leadership which translates into innovation, conducive work environment.

Internal business processes 20% 

• Collectively drive the HR Division’s adherence to approved policies and procedures and provide feedback on the same so as to keep them competitive.
• Be an advocate for a continually improving way of working within the team to drive efficient and impactful engagement and accurate delivery of service.
• Proactively participate in organisation projects.

Learning and growth 20% 

• Provide overall leadership of the own team, supporting them to be a high performing and engaged workforce, through managing their performance, motivating, coaching and training them accordingly.
• Maintain a high team performance and engagement.
• Up-to-date and actioned competency assessments and development plans for the team.
• Nil disruption to business / loss of business due to lack of appropriate numbers of qualified, available staff within the team.
• Maintain a consistently high own competency score and development plan maintenance.
• Maintain the desired Leadership - 360-degree feedback score

Ideal Job Specifications

Academic:

• Bachelor’s degree from a recognized accredited university.

Professional:

• Completed or ongoing CHRP Certification
• Member, IHRM

Desired work experience:

• Proven track record of consistently supporting the achievement of an organisation’s people
• strategy, with a market reputation of being a trusted advisor on matters pertaining to HR.
• In-depth knowledge of the local banking industry, banking products, banking services and banking regulations.
• Sound working knowledge and understanding of all labour regulations and practices

go to method of application »

Job Purpose Statement

Develop and maintain a conducive employee relations and wellness environment through providing the HR Business Partnering team and the organisation as a whole with guidance on labour laws and practices, staff welfare, discipline and grievances issue as well as involvement in maintaining positive relationships with the Union. The role is responsible for developing and ensuring consistent application of employee relations policies and procedures as well as monitoring of staff motivation levels with a view of promoting employee satisfaction and engagement.

Key Result Areas

Financial 20% 

• Manage the success of Employee Relations and Wellness strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analysing results; initiating corrective actions; minimizing the impact of variances.

Customer 40% 

• Implement an Employee Relations and Wellness strategy to drive a uniform and overall great employee experience.
• Contribute to any required restructuring process by providing a framework for handling matters relating to
• human resources.
• Partner with the HR Business Partnering team to:
• Proactively manage the administration of all discipline/grievance issues as per discipline /grievance procedure.
• Work with the relevant work areas to ensure that all exits are done as per the Employment Act and NCBA Policies.
• Provide guidance to line managers on behaviour management and effective counselling to staff.
• Manage staff wellness strategies to strengthen it are executed to drive related ROI.
• Manage the employee engagement survey and the resultant action planning.
• Manage the staff exit process - ensure interviews are done in a manner aligned to the employer brand, insights are derived and actions proposed and executed.
• Provide clear analysis and insight on ER and Wellness issues that support delivery of an employee value proposition aligned to the delivery of the company brand.
• Document and upload approved labour policies on the intranet inclusive of any changes
• Liaise with key committees and internal/external bodies shaping future policy in areas of employee relations and policy.
• Play a leading role in developing a proactive and constructive dialogue with both the union officials andemployees through regular engagement.
• Act as the principal liaison between NCBA and external Banking or Employer Associations.
• Represent the bank in the Industrial Court over all industry-related matters.
• Co-ordinate in liaison with the legal department and bank advocates on all litigation cases for ex-staff.

Internal business processes 20% 

• Manage all the HR Audit processes.
• Collectively drive the HR Division’s adherence to approved policies and procedures and provide feedback on the same so as to keep them competitive.
• Be an advocate for a continually improving way of working within the team to drive efficient and impactful engagement and accurate delivery of service.
• Proactively participate in organisation/HR specific projects.

Learning and growth 20% 

• Maintain own high performance and work closely with the team leader in the functional management of the HR Services Support Officers/Assistants.
• Own up-to-date and actioned competency assessments and development plans.

Ideal Job Specifications

Academic:

• Bachelor’s degree from a recognized accredited university.

Professional:

• Completed or ongoing CHRP Certification
• Member, IHRM

Desired work experience:

• At least 8 years’ experience in HR, 3 of which should have been in a management capacity in a similar sized organisation.
• Proven track record of consistently supporting the achievement of an organisation’s people strategy, with a market reputation of being a trusted advisor on matters pertaining to HR.
• In-depth knowledge of the local banking industry, banking products, banking services and banking regulations.
• Sound working knowledge and understanding of all labour regulations and practices.

go to method of application »

Job Purpose Statement

To market and sell platinum banking products to existing and potential customers. Provide personalized, prompt and efficient customer services to Personal banking customers whilst managing and controlling the operations of their accounts. Customer acquisition, satisfaction, growth and retention are critical to succeed in this role.

Key Accountabilities (Duties and Responsibilities)

Financial 70% 

• Achieve the set monthly and annual sales targets for all the Personal Banking products.
• Prospect, anticipate and close all sales leads within the shortest time possible in an efficient way.
• Develop a clear aggressive sales pipeline for both existing and potential customers ensuring to file all Call Memo’s with the Segment head and the Branch Manager.
• Prospecting and recruiting new customers for the various Personal Banking products, understanding their needs and requirements and recommending appropriate measures.

Internal business processes 10% 

• Attend to daily refers and excesses requests
• Ensure compliance with operations risk requirements e.g. KYC, AML, Health & safety standards, security of Premises.
• Ensure good health of assigned portfolio by actively managing encroachments, Accountability reports and write off.
• Close gaps/lapses identified, take corrective and preventative actions identified by audit, risk and compliance reviews; investigations or other

Customer 10% 

• Execute a focused relationship management and sales strategies that will result in increased revenue, profit, share of wallet and contained PAR within Bank guidelines.
• Identifying customer needs not met by existing products and the implementation of new products and services
• Utilize the customer relationship management system aimed at customer acquisition, retention and maximizing on every relationship.
• Develop and continuously review the account plans and customer growth plans.
• Improved Customer effort score

Learning and growth 10% 

• Conduct periodic trainings to the branch staff on all personal banking products & Services.
• Proactively manage own learning and development.

Ideal Job Specifications

Academic:

• Bachelor’s degree from a recognised and accredited university.
• Master’s Degree will be an added advantage

Professional:

• Customer relationship Management Course
• Certificate of Proficiency in Insurance (COP).

Desired work experience:

• 4-5 years’ working experience in business development roles
• In-depth knowledge of the local banking industry, banking products, banking services and banking regulations. Sound working knowledge and understanding of general commercial regulations and practices

go to method of application »

Job Purpose Statement

This role ensures that Business Continuity for IT services is maintained, thereby ensuring that IT services are available in the event of unforeseen disruption. This role is responsible for developing, implementing and testing plans and procedures to ensure that the Bank responds to disruptions so that IT services can be resumed within a defined and desired timeframe.

Key Results Areas

Disaster Recovery Processes 40% 

• Maintain up-to-date disaster recovery plans and ensure recovery procedures are effective for restoration of key IT systems and therefore resumption of critical business processes, in liaison with the other IT Units.
• Provide subject matter expertise on system resilience, high availability and disaster recovery. Define RTOs, RPOs, backup and recovery standards in line with business service standards.
• Establish business continuity and disaster recovery testing methodologies and conduct regular tests and drills, in liaison with the other IT Units.
• Maintain records on backups and restoration activities done on the Bank’s critical systems.
• Work closely with internal control functions

BCM Assurance 40% 

• Conduct regular assessments of the Bank’s critical systems, ensuring that backup procedures are in place and are up-to-date.
• Conduct periodic checks on data replication and backup logs and records, ensuring that any deviations or exceptions are highlighted appropriately.
• Effective communication and awareness program to IT and other stakeholders, on IT services business continuity.
• Liaise with third party vendors, suppliers and partners to ensure their DR and BCP capabilities meet the Bank’s requirements and expectations
• Manage Business Impact Assessments (BIA),

Policies and Procedures 20% 

• Maintain BCP processes, procedures and policy; keep up-to-date with IT regulations and guidelines specific to business continuity management and recommend improvements and updates to policies, standards and procedures.
• Research on best practice and standards of disaster recovery and recommend improvements and updates to Bank policies, standards and procedures. 

Ideal Person Specifications

• A Bachelor’s degree in Computer Science, Information Technology or related field.
• At least 6+ years working experience in a busy IT environment.
• Relevant certifications in IT knowledge areas (Business Continuity, ITIL, ISO 22301, ISO 27001).
• Knowledge of technical infrastructure, networks, databases and systems.
• Prior experience working within a financial service organization preferred.
• Project management skills preferred.

go to method of application »

Job Purpose Statement

The purpose of the role is to provide day-to-day administrative support to the team. This will involve working closely with the team to ensure all the HR areas are executed exceptionally as per the defined procedures and practices. The role shall also ensure that reports and data analyses is prepared proactively to yield insights and that staff information is managed
securely.

Key Result Areas

Financial 15% 

• Prudent management of departmental expenses eg stationery and meeting costs
• Consciously recommend and work with vendors who are highly effective at best value for money
• Regular updates of staff medical, benevolent & group life insurance records to ensure adherence to budget e.g joiners, change in marital status, addition of children etc.

Customer 20% 

• Ensure the following HR processes are executed exceptionally as per the HR Policy and procedures:
• Documentation processing, flow and filing management in liaison with the HR team to ensure quality and TATs measures are achieved.
• Provide end-to-end administrative support to all the HR Shared Services processes.
• Work closely with the team to execute first-timeresolution of issues raised by staff to the department, in the achievement of exceptional internal customer service.

Internal business processes 20% 

• Be an advocate for a continually improving way of working within the team to drive efficient and impactful engagement and accurate delivery of service.
• Forming and maintaining employee files by maintaining an up to date, effective and accessible filling system for all the electronic and hard copy documents in the department in compliance with regulation and bank policy, while ensuring easy retrieval when required.
• Providing administrative support to Human Resources function on preparation of letters; i.e. mail, filing and photocopying.
• Support the maintenance and management of probation durations and confirmation due dates and follow up on probationers reports to ensure timely processing of confirmations.
• Update staff documentation in SAP
• Receive documentation from staff and HRBP’s ensuring appropriate filing for up to date staff files and SAP records’ update.

Learning and growth 20% 

• Maintain own high performance.
• Own up-to-date and actioned competency assessments and development plans.
• Nil disruption to business / loss of business due to lack of own succession and back-fill.
• Maintain the desired 360-degree feedback score.

Ideal Job Specifications

Academic:

• Bachelor’s degree from a recognized accredited university.

Professional:

• Completed or ongoing CHRP Certification
• Member, IHRM

Desired work experience:

• At least 2 years’ experience in administrative HR or operations in a mid-sized organisation.
• Proven track record of consistently supporting the achievement of operational processes HR.
• In-depth knowledge of the local banking industry, banking products, banking services and banking regulations.
• Sound working knowledge and understanding of all labour regulations and practices

go to method of application »

JOB PURPOSE STATEMENT

This is a technical role that is responsible for analysis, design, implementation and management of a highly automated continuous integration and continuous deployment environment. The role entails working closely with integration specialists, vendors, quality assurance, system administrators and IT Operations to manage product releases and deployments while observing the principles of CI/CD. The position requires solid knowledge in CI/CD platforms, cloud environments, Linux & Windows operating systems, automated testing, version control systems and integrations (API Gateway, Service bus and Microservices). This is a role that requires excellent interpersonal skills, the ability to work as part of an agile team, to manage competing priorities and ensure that quality is driven into the heart of the development process
from requirements definition through to delivery

KEY RESPONSIBILITIES & PERCENTAGE (%) TIME SPENT

The effective execution of the role’s responsibilities should enhance the NCBA brands by delivering on the below key responsibilities:

• Design, build & maintain infrastructure to support a continuous integration & continuous deployment software development process, including all phases of development, quality assurance and software deployment. (20%)
• Design, build, and execute automated testing plans for all API gateway, service bus & microservice applications developed in the organization and provide reporting templates for monitoring testing coverage. (20%)
• Apply knowledge and experience, showing deep understanding of Software Development Standards to assist business and product teams develop products that solve business needs (20%)
• Provides thought leadership, coaching and mentorship to other team members for the implementation of a DevOps practice in the organization. (20%)
• Development of code & artifact version control processes and procedures to ensure proper release management and governance. (10%)
• Effective management of relationships and protocols with other technical platform owners and internal business owners (10%)

MAIN ACTIVITIES

• Designing, developing, and supporting frameworks for our test infrastructure and providing automation expertise to our development teams.
• Selecting Fit for purpose tools to be used in the DevOps practice.
• Contributing toward predictable delivery of quality releases.
• Mentor team members on DevOps to build a culture of excellence.
• Make efficient use of version control and bug tracking systems
• Identify, analyze, and report test results
• Performs research and development to evaluate emerging technologies and their potential to optimize testing processes.
• Deploy updates and fixes
• Provide 3rd Level technical support
• Working on ways to automate and improve development and release processes
• Building and setting up new development tools and infrastructure
• Working with software developers and software engineers to ensure that development follows established processes and works as intended
• Planning out projects and being involved in project management decisions

QUALIFICATION AND EXPERIENCE REQUIREMENTS

• A Bachelor’s degree in Computer Science, Information Technology, or related field. A Master’s degree in Technology or Business-related course is an added advantage
• Minimum 5 years’ experience in Applications systems development within a large highly digitized organization designing, implementing, and managing mission critical systems, with at least 2 of those years within DevOps engineering.
• Experience with API Gateways
• Experience with microservices architectures
• Experience with SOA/Service bus Platforms
• Strong hands-on experience in Oracle SOA suite including BPEL, Human Workflow, Business rules, BAM, Mediator, Oracle Adapters, OSB, JDeveloper, WebLogic Application server, and Oracle Database.
• Experience with CI/CD tools e.g., Jenkins, Puppet, Chef
• Experience in writing, executing, and monitoring automated test suites using a variety of technologies such as Cucumber, Concordion, Selenium, Appium, Robotium, SoapUI, JMeter

go to method of application »

JOB PURPOSE STATEMENT

This is a technical role that is responsible for analysis, design, implementation and management of a highly automated continuous integration and continuous deployment environment. The role entails working closely with integration specialists, vendors, quality assurance, system administrators and IT Operations to manage product releases and deployments while observing the principles of CI/CD. The position requires solid knowledge in CI/CD platforms, cloud environments, Linux & Windows operating systems, automated testing, version control systems and integrations (API Gateway, Service bus and Microservices). This is a role that requires excellent interpersonal skills, the ability to work as part of an agile team, to manage competing priorities and ensure that quality is driven into the heart of the development process
from requirements definition through to delivery

KEY RESPONSIBILITIES & PERCENTAGE (%) TIME SPENT

The effective execution of the role’s responsibilities should enhance the NCBA brands by delivering on the below key responsibilities:

• Design, build & maintain infrastructure to support a continuous integration & continuous deployment software development process, including all phases of development, quality assurance and software deployment. (20%)
• Design, build, and execute automated testing plans for all API gateway, service bus & microservice applications developed in the organization and provide reporting templates for monitoring testing coverage. (20%)
• Apply knowledge and experience, showing deep understanding of Software Development Standards to assist business and product teams develop products that solve business needs (20%)
• Provides thought leadership, coaching and mentorship to other team members for the implementation of a DevOps practice in the organization. (20%)
• Development of code & artifact version control processes and procedures to ensure proper release management and governance. (10%)
• Effective management of relationships and protocols with other technical platform owners and internal business owners (10%)

MAIN ACTIVITIES

• Designing, developing, and supporting frameworks for our test infrastructure and providing automation expertise to our development teams.
• Selecting Fit for purpose tools to be used in the DevOps practice.
• Contributing toward predictable delivery of quality releases.
• Mentor team members on DevOps to build a culture of excellence.
• Make efficient use of version control and bug tracking systems
• Identify, analyze, and report test results
• Performs research and development to evaluate emerging technologies and their potential to optimize testing processes.
• Deploy updates and fixes
• Provide 3rd Level technical support
• Working on ways to automate and improve development and release processes
• Building and setting up new development tools and infrastructure
• Working with software developers and software engineers to ensure that development follows established processes and works as intended
• Planning out projects and being involved in project management decisions

QUALIFICATION AND EXPERIENCE REQUIREMENTS

• A Bachelor’s degree in Computer Science, Information Technology, or related field. A Master’s degree in Technology or Business-related course is an added advantage
• Minimum 5 years’ experience in Applications systems development within a large highly digitized organization designing, implementing, and managing mission critical systems, with at least 2 of those years within DevOps engineering.
• Experience with API Gateways
• Experience with microservices architectures
• Experience with SOA/Service bus Platforms
• Strong hands-on experience in Oracle SOA suite including BPEL, Human Workflow, Business rules, BAM, Mediator, Oracle Adapters, OSB, JDeveloper, WebLogic Application server, and Oracle Database.
• Experience with CI/CD tools e.g., Jenkins, Puppet, Chef
• Experience in writing, executing, and monitoring automated test suites using a variety of technologies such as Cucumber, Concordion, Selenium, Appium, Robotium, SoapUI, JMeter

QUALIFICATION AND EXPERIENCE REQUIREMENTS

• A Bachelor’s degree in Computer Science, Information Technology, or related field. A Master’s degree in Technology or Business-related course is an added advantage
• Minimum 5 years’ experience in Applications systems development within a large highly digitized organization designing, implementing, and managing mission critical systems, with at least 2 of
• those years within DevOps engineering.
• Experience with CI/CD tools e.g., Jenkins, Puppet, Chef
• Experience in writing, executing, and monitoring automated test suites using a variety of technologies such as Cucumber, Concordion, Selenium, Appium, Robotium, SoapUI, JMeter
• Certification and experience implementing best practice frameworks e.g., ITIL, PRINCE2
• Hands on experience in application development with major languages Java, Python, Kotlin, C++, C# and practical experience using relation RDBMS e.g., Oracle and MS SQL etc.
• Knowledge of Linux/Unix system administration will be required.
• Excellent analytical and problem-solving skills
• A good knowledge of the systems and processes within Financial Services industry
• Issue/bug tracking tools e.g., JIRA