Manager, IT Business Continuity Management at NCBA Group

Job Purpose Statement

This role ensures that Business Continuity for IT services is maintained, thereby ensuring that IT services are available in the event of unforeseen disruption. This role is responsible for developing, implementing and testing plans and procedures to ensure that the Bank responds to disruptions so that IT services can be resumed within a defined and desired timeframe.

Key Results Areas

Disaster Recovery Processes 40% 

• Maintain up-to-date disaster recovery plans and ensure recovery procedures are effective for restoration of key IT systems and therefore resumption of critical business processes, in liaison with the other IT Units.
• Provide subject matter expertise on system resilience, high availability and disaster recovery. Define RTOs, RPOs, backup and recovery standards in line with business service standards.
• Establish business continuity and disaster recovery testing methodologies and conduct regular tests and drills, in liaison with the other IT Units.
• Maintain records on backups and restoration activities done on the Bank’s critical systems.
• Work closely with internal control functions

BCM Assurance 40% 

• Conduct regular assessments of the Bank’s critical systems, ensuring that backup procedures are in place and are up-to-date.
• Conduct periodic checks on data replication and backup logs and records, ensuring that any deviations or exceptions are highlighted appropriately.
• Effective communication and awareness program to IT and other stakeholders, on IT services business continuity.
• Liaise with third party vendors, suppliers and partners to ensure their DR and BCP capabilities meet the Bank’s requirements and expectations
• Manage Business Impact Assessments (BIA),

Policies and Procedures 20% 

• Maintain BCP processes, procedures and policy; keep up-to-date with IT regulations and guidelines specific to business continuity management and recommend improvements and updates to policies, standards and procedures.
• Research on best practice and standards of disaster recovery and recommend improvements and updates to Bank policies, standards and procedures. 

Ideal Person Specifications

• A Bachelor’s degree in Computer Science, Information Technology or related field.
• At least 6+ years working experience in a busy IT environment.
• Relevant certifications in IT knowledge areas (Business Continuity, ITIL, ISO 22301, ISO 27001).
• Knowledge of technical infrastructure, networks, databases and systems.
• Prior experience working within a financial service organization preferred.
• Project management skills preferred.