Senior Manager – Employee Relations & Wellness at NCBA Group

Job Purpose Statement

Develop and maintain a conducive employee relations and wellness environment through providing the HR Business Partnering team and the organisation as a whole with guidance on labour laws and practices, staff welfare, discipline and grievances issue as well as involvement in maintaining positive relationships with the Union. The role is responsible for developing and ensuring consistent application of employee relations policies and procedures as well as monitoring of staff motivation levels with a view of promoting employee satisfaction and engagement.

Key Result Areas

Financial 20% 

• Manage the success of Employee Relations and Wellness strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analysing results; initiating corrective actions; minimizing the impact of variances.

Customer 40% 

• Implement an Employee Relations and Wellness strategy to drive a uniform and overall great employee experience.
• Contribute to any required restructuring process by providing a framework for handling matters relating to
• human resources.
• Partner with the HR Business Partnering team to:
• Proactively manage the administration of all discipline/grievance issues as per discipline /grievance procedure.
• Work with the relevant work areas to ensure that all exits are done as per the Employment Act and NCBA Policies.
• Provide guidance to line managers on behaviour management and effective counselling to staff.
• Manage staff wellness strategies to strengthen it are executed to drive related ROI.
• Manage the employee engagement survey and the resultant action planning.
• Manage the staff exit process - ensure interviews are done in a manner aligned to the employer brand, insights are derived and actions proposed and executed.
• Provide clear analysis and insight on ER and Wellness issues that support delivery of an employee value proposition aligned to the delivery of the company brand.
• Document and upload approved labour policies on the intranet inclusive of any changes
• Liaise with key committees and internal/external bodies shaping future policy in areas of employee relations and policy.
• Play a leading role in developing a proactive and constructive dialogue with both the union officials andemployees through regular engagement.
• Act as the principal liaison between NCBA and external Banking or Employer Associations.
• Represent the bank in the Industrial Court over all industry-related matters.
• Co-ordinate in liaison with the legal department and bank advocates on all litigation cases for ex-staff.

Internal business processes 20% 

• Manage all the HR Audit processes.
• Collectively drive the HR Division’s adherence to approved policies and procedures and provide feedback on the same so as to keep them competitive.
• Be an advocate for a continually improving way of working within the team to drive efficient and impactful engagement and accurate delivery of service.
• Proactively participate in organisation/HR specific projects.

Learning and growth 20% 

• Maintain own high performance and work closely with the team leader in the functional management of the HR Services Support Officers/Assistants.
• Own up-to-date and actioned competency assessments and development plans.

Ideal Job Specifications

Academic:

• Bachelor’s degree from a recognized accredited university.

Professional:

• Completed or ongoing CHRP Certification
• Member, IHRM

Desired work experience:

• At least 8 years’ experience in HR, 3 of which should have been in a management capacity in a similar sized organisation.
• Proven track record of consistently supporting the achievement of an organisation’s people strategy, with a market reputation of being a trusted advisor on matters pertaining to HR.
• In-depth knowledge of the local banking industry, banking products, banking services and banking regulations.
• Sound working knowledge and understanding of all labour regulations and practices.