Imports Warehouse Agent at DHL

Role Purpose

Support the inbound clearance and the export process and facilitate the customs clearance paperwork within established standards and transit times.

Role Profile

Impact

• Responsible for work processes that affect the success of own role and contribute to the overall performance of the department.

Problem Complexity /Process

• Ensure timely customs clearance of material into the Gateway.
• Ensure the accurate and on time preparation of import and export Customs declarations
• Ensure that customer databases are maintained.
• Resolve specific disputes or provide advice on technical issues with customers.
• Maintain a thorough knowledge of Customs practices and procedures
• Complete and manage inventory of all on-hold shipments

Customer / Stakeholder

• Maintain regular contact with customers in relation to held shipments
• Assist consignees in clearance of sensitive or restricted shipments
• Support the supervisor with the practical experience and knowledge In daily activities.
• Liaise with customs officials on specific duties payable and problem shipments.
• Comply with the regulatory policy and rules

Autonomy

• The jobholder has authority for all decisions during processing and clearance of shipments to ensure smooth flow of operation within Gateway facility. ▪ Timely report issues to be raised to the higher level to get the appropriate support.Work under general supervision with regular review and guidance from a supervisor. Refer complex and unusual problems to supervisor.

People Management

• n/a

ROLE REQUIREMENTS

• 1-3 years of experience in area of responsibility. Intermediate service, production, or support role having greater responsibility to perform all (or most) of the standard work within the function. Demonstrates basic knowledge of a technical or specialty area. Readily learns and applies new information/concepts in area of practice.
• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy. Analyzes and resolves complex cross-functional issues.
• Well-developed relationship skills and ability to network with multiple levels of an organization and other business units.
• Typically requires BS/BA in related discipline and/or 10-15 years of experience in Ocean Freight Forwarding / Ocean carriers / high volume retailers with Ocean Freight business in the area of transportation, logistics or supply chain.